Protolabs · 7 hours ago
Market Research Associate
Maple Plain, MN
Full-time
Hybrid
Entry Level
$60K/yr - $80K/yr
2+ years expProtolabs is a leader in digital manufacturing, committed to fostering a diverse team. As a Market Research Associate, you will support and lead qualitative and quantitative research initiatives to uncover customer and market insights that inform business decisions and drive company growth.
3D PrintingIndustrialManufacturingMechanical EngineeringSoftware
No H1B
U.S. Citizen Only
Responsibilities
Champion the Voice of the Customer (VOC): Serve as a trusted advocate for customer needs and perspectives, ensuring they shape decisions across the organization
Drive Insight‑Led Collaboration: Partner closely with internal teams and customers to translate research findings into actionable recommendations that influence strategy and improve experiences
Lead and Support Primary Research Projects: Execute a variety of qualitative and quantitative studies that uncover insights into customer expectations, behaviors, and preferences—helping Protolabs deliver best‑in‑class service across all offerings
Own End‑to‑End Research Activities, including: Designing surveys, writing questionnaires, programming and fielding studies, analyzing results, and communicating insights. Facilitating customer and internal stakeholder interviews, leading focus groups, synthesizing themes, and presenting clear and compelling findings
Manage Global Customer Satisfaction Tracking: Oversee the continuous measurement of customer satisfaction worldwide, ensuring the business has a pulse on customer health and emerging trends
Build and Maintain a Customer Advisory Board: Lead the ongoing development and engagement of our online advisory community, enabling deeper customer relationships and continuous feedback loops
Qualification
Required
Bachelor's Degree OR equivalent experience in lieu of degree
2+ years of business experience in a market research role
Experience discovering customer insights through analyzing and synthesizing qualitative and quantitative information
Working knowledge of quantitative research techniques such as Concept Testing, Max/Diff, Conjoint, etc
Experience programming and analyzing surveys in an online platform
Excellent project management skills: Able to prioritize and own multiple complex projects with little assistance and execute from start to completion, paying strong attention to detail and accuracy
Strong communication skills (verbal and written/visual) to create and deliver compelling presentations of insights to teams, senior management and customers across technology platforms
Demonstrate strong collaboration with the ability to effectively communicate across multiple levels within the organization in a fast-paced, team-oriented environment
Ability to use survey tools to design and execute surveys
Comfort analyzing survey data and bringing insights to life in an actionable way
Comfort interviewing people - moderating and focus group skills
Expert ability to effectively use a computer, including MS Office suite and web browsers
Preferred
Demonstrated ability to design and conduct research, draw insights from primary and secondary sources, and translate information into actions and recommendations to meet the overall research objectives that are highly impactful to the business
Ability to problem solve with a mind to data integrity, including identifying and overcoming conflicting research or inaccurate data
Leverage storytelling to explain facts, data or other information and providing actionable recommendations to enhance decision making to grow the business
Experience with organizing and maintaining qualitative platforms including online communities
UX specific research experience
B2B and/or manufacturing experience
Benefits
Health Insurance: Traditional OR High Deductible plan
Flexible Spending Accounts
Health Savings Account (including employer contributions)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid caregiver leave
You will receive 3 weeks of PTO, plus Holiday Pay and Volunteer Hours
401k with company match and immediate vest
Employee Stock Purchase Program at a 15% discounted rate
Matching grants through Protolabs foundation
And More!
Company
Protolabs
We are your single digital manufacturing resource from prototyping to production offering injection molding, CNC machining, 3D printing, and sheet metal fabrication services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$54.5MKey Investors
North Bridge Venture Partners & Growth Equity
2012-02-24IPO
2008-08-19Series Unknown· $52M
2005-06-23Series Unknown· $2.5M
Leadership Team
Suresh Krishna
President and Chief Executive Officer | Member, Board of Directors
Dan Schumacher
Chief Financial Officer
Recent News
2025-11-14
2025-11-04
MarketScreener
2025-11-01
Company data provided by crunchbase