CORA Physical Therapy · 1 day ago
Technical Support Agent
Lima, OH, United States
Full-time
Onsite
Entry Level
1+ years expCORA Physical Therapy is a network of outpatient clinics serving communities across 10 states. As a Technical Support Specialist, you will provide first-level and some second-level support for software, hardware, and telecom issues, serving as the primary technical point of contact.
Health CareRehabilitationTherapeutics
Responsibilities
Meet/exceed the customer’s expectations by understanding, anticipating and meeting customer needs
Friendly, enthusiastic, and energetic with customers, co-workers, managers and visitors
Provide first and second-level support on all enterprise systems platforms
Investigate appropriate areas of a potential problem, determine resolution and test and implement solutions
Accurately log all calls and request into the Service Desk system, either opening a new ticket or updating an existing ticket
Escalate technical support issues to vendors and second level support team following escalation procedures
Update customers and tickets daily and resolve tickets as per the SLA of the ticket
Determine ticket priority based on standard operating procedure or input from management
Maintain desktop computers, mobile, peripherals and other technology-related devices
Support, diagnose, troubleshoot and resolve a myriad of end-user issues
Perform system audits and analysis to provide recommendations and enhance system function
Facilitate flexibility and ease of learning new systems
Qualification
Required
High School Graduate, Associates Preferred
1-3 years of multi-tiered support experience
Advanced understanding of PC's, peripherals and networking devices is required
Possesses or working toward A+ or Network+ certifications or equivalent
Preferred
Experience in end-user technical support and troubleshooting preferred
Benefits
Generous paid time off that grows with tenure and paid holidays.
Full Benefits Package -Medical, dental, vision, disability & life insurance.
401(k) Program -Invest in your future.
Tuition Reimbursement - Continue your education without the burden.
Professional Development - Internal career growth opportunities, leadership training, and mentorship.
Company
CORA Physical Therapy
CORA Physical Therapy offers physical and occupational therapy services for orthopedic issues.
1001-5000 employees
H1B Sponsorship
CORA Physical Therapy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (4)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-05-25Acquired
Leadership Team
Javier Othon
President and CEO
Recent News
2025-07-16
2023-11-16
Company data provided by crunchbase