Nutrafol · 13 hours ago
Program Manager - Naturopathic Doctor Team
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $120K/yr
5+ years expNutrafol is a growing company dedicated to helping individuals achieve their best selves through innovative hair wellness solutions. The Naturopathic Doctor Team Program Manager will oversee systems and workflows that support the company's wellness coaching subscription benefits, ensuring effective execution and cross-functional coordination.
BiotechnologyConsumer GoodsHealth CareNutraceuticalWellness
Responsibilities
Own and optimize the ND Team’s technical ecosystem and customer-facing services — including scheduling and consultation platforms, customer service tools, data and reporting systems, and emerging AI-enabled tools — ensuring systems are reliable, integrated, and scalable
Lead initiatives to bring new customer-facing projects to life and optimize existing customer-facing services
Research, evaluate, and implement new tools, automations, and workflow improvements that increase operational efficiency and support new initiatives, in alignment with company policies and regulatory standards
Oversee day-to-day technical and operational workflows, actively supporting issue resolution and facilitating handoff to appropriate teams as needed
Analyze end-to-end workflows to identify inefficiencies, risks, and opportunities, and design scalable solutions supported by clear operational standards and procedures
Lead ND-specific technical and operational projects end to end, including planning, timelines, and execution, under the guidance of the Director
Coordinate and contribute to cross-functional initiatives — such as integration and expanded delivery of ND-developed, customer-facing content — partnering with teams that own execution and ensuring ND Team operational needs are represented
Oversee accurate tracking and reporting of ND Team performance metrics, maintaining data integrity and expanding reporting capabilities in collaboration with the Data & Analytics team
Collaborate with the Director of Naturopathic Doctors and Clinical Education to translate operational data into insights and recommendations that guide prioritization and strategic decision-making
Support operational enablement for a large contractor-based workforce by overseeing appropriate tool usage, supporting training efforts, and assisting with contractor oversight
Qualification
Required
5+ years of experience in program management, technical operations, systems-focused roles, or other cross-functional roles within a scaling organization
Strong technical fluency, including experience owning, and operating tools such as scheduling or consultation platforms, customer service systems, and data/reporting tools, paired with curiosity and learning agility to research new technologies as systems evolve and lead implementation. (Current tools include: Zendesk, Asana, Jira, Zapier, Acuity)
Ability to analyze complex workflows, identify opportunities for improvement, and design practical, scalable ways of working
Capability to take initiatives from idea to execution, including planning, cross-functional coordination, and follow-through to completion
Experience owning and evolving operational analytics and data collection systems, with a focus on metric definition, data integrity, and actionable reporting
Comfort working across disciplines—including Product, Engineering, Data, IT, and Customer Experience—to align stakeholders, clarify ownership, and move work forward
Strong analytical and communication skills, with the ability to translate technical and operational concepts for diverse audiences
Comfort working in ambiguity, shifting priorities, and evolving environments, with the ability to make progress even when the path forward is not fully defined
Benefits
Fully remote work experience
Comprehensive medical, dental, and vision package, including FSA program
401K with employer match
Quarterly Bonus Program
Flexible PTO
Two company-wide wellness breaks every day
Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
Monthly wellness stipend
Monthly internet stipend
Monthly cell phone stipend
Annual learning & development stipend
Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays
Free meditation app membership (Headspace)
Free Nutrafol subscription
Pet insurance discounts and benefits
Company
Nutrafol
Nutrafol is a nutraceutical manufacturer that formulates natural, drug-free products to improve hair health.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$35MKey Investors
L CattertonUnilever Ventures
2019-04-02Series B· $35M
2017-05-09Series A
Leadership Team
Giorgos Tsetis C.E.
Co-Founder, CEO
Sophia Kogan, MD
Co-Founder and Chief Medical Advisor
Recent News
Cosmetics & Toiletries Magazine
2025-11-08
2025-10-23
Business Insider
2025-10-15
Company data provided by crunchbase