South Shore Bank · 1 day ago
IT Application Delivery & Support Specialist II
Dedham, MA
Full-time
Onsite
Entry, Mid Level
$74K/yr - $108K/yr
2+ years expSouth Shore Bank is a mutual bank holding company dedicated to providing trustworthy financial solutions. They are seeking an IT Application Delivery and Support Specialist II to deliver application support, administer enterprise applications, and collaborate with business units and vendors to enhance operational efficiency.
Financial ServicesVenture Capital
Responsibilities
Providing delivery and support services for enterprise-wide internal and cloud based applications, including but not limited to, the SharePoint Intranet, file sharing system, collaboration software, IT application upgrades on internal servers , file transfer systems, application program interfaces (APIs), phone system, and ATM/ITM support
Administering, maintaining, and monitoring the database environment including database maintenance tasks, capacity/performance management, and replication
Administering applications, including design, application configuration, and user management
Serving as liaison between business units, vendors, and the technology team working closely with the application/vendor owner
Collaborating with application/vendor owner to manage vendor relationships from a technology support and coordination standpoint
Reviewing and managing vendor communications on enhancements, upgrades, changes, and system outages for systems that they manage
Responsible for opening change tickets for system updates with the vendor and following the internal Change Control Process
Collaborating with business units and project team and assisting with validating user acceptance test (UAT) scripts for application changes, upgrades, and newly implemented systems
Working with business units to identify potential efficiency and automation opportunities within the applications they manage
Collaborating with business units to document process and workflow diagrams
Documenting and maintaining IT application technology architecture and workflow diagrams
Working with the project management team to assist in defining business requirements. Also, provides the Project Manager with any additional task they feel needs to be added to the project plan
Creating and updating standard operating procedures and ensures that the team is informed and versed in system support
Partnering with vendors to address questions and resolve issues associated with applications that are currently in use or newly implemented
Providing escalated support for applications
Resolving related tickets within the SLA timelines. Ensuring that KPIs are met
Reviewing issues using root cause analysis to identify the issue and when the issue needs to be escalated to the vendor
Providing ticket reports, such as updates, status, and resolution information, to business units
Participating in business continuity exercises ensuring recovery time objectives (RTOs) and recovery point objectives (RPOs) are met
Designing, building, testing, implementing and maintaining integrations between the packaged applications and other internal and external applications
Working with other IT areas to define application architecture and implement general best practices
Proactively monitoring application performance, capacity, and response times
Complete all internal Company training as assigned and required
Adhere to the Company’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information
Exhibit the ability and desire to embrace and enhance the Company culture
Being available for tier 1 system issues, such things as system outages, business continuity, and other critical business issues and interruptions (as needed)
Minimizing the business impact of upgrades and implementations by working off-hours when appropriate
Providing coverage and as a backup to other individuals in the IT application delivery and support areas including support for Microsoft M365, Intune, Teams, ATM/ITMs, phone systems and others, as needed
Qualification
Required
Bachelor's degree from a four-year college or university or a minimum of two - four years of related experience and/or training (technical background in information systems management.)
Knowledge of banking products and terminology
Advanced knowledge of information technology processes and industry best practices, administering applications, including design, application configuration, and user management
Mastered skills in application support, information technology operations, voice, and data communications, troubleshooting techniques, and user and software support
Willingness to gain new knowledge and technical skills
Intermediate typing skills to meet the production needs of the position
Intermediate math skills: the ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs
Exceptional verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, read, analyze, and interpret documents and professional journals, understand procedures, write reports, correspondence, and procedures, speak clearly to customers and employees
Benefits
Medical
Dental
Vision
Flexible Spending
Tuition Reimbursement
Childcare Subsidy
Retirement
Life Insurance
Many other benefits
Company
South Shore Bank
South Shore Bank is a mutual savings bank based in Massachusetts.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jim Dunphy, CPA, CMA
President and CEO
Paul Pecci
Retired bank President and CEO, Bank Director, Author & Speaker
Recent News
Lenders Cooperative
2025-09-22
2025-02-07
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