Seeley Family Law · 7 hours ago
Customer Relations Specialist
Mount Laurel, New Jersey, United States
Full-time
Onsite
Entry, Mid Level
2+ years expSeeley Family Law is seeking a Customer Relations Specialist to deliver exceptional customer service and maintain positive customer relationships. This role involves resolving customer inquiries and concerns while ensuring compliance with company policies in a fast-paced environment.
Law Practice
Responsibilities
Handle inbound and outbound customer communications via phone, email, and chat
Resolve customer issues, complaints, and inquiries with professionalism, empathy, and efficiency
Accurately document customer interactions, resolutions, and follow-ups in the CRM system
Escalate complex or unresolved issues to leadership or appropriate internal departments
Partner with internal teams (Billing, Sales, Operations, and Management) to ensure timely resolution
Meet or exceed established performance metrics, including call quality, resolution time, and customer satisfaction scores
Identify recurring customer concerns and provide feedback to leadership for process improvement
Maintain knowledge of company products, services, policies, and procedures
Adhere to attendance, schedule adherence, and compliance requirements
Qualification
Required
High school diploma or equivalent required; Associate's or Bachelor's degree preferred
Minimum of 2 years of customer service or customer relations experience, preferably in a call center or corporate environment
Strong verbal and written communication skills
Ability to handle high call volume and difficult customer situations calmly and professionally
Proficiency with CRM systems and Microsoft Office
Strong attention to detail and organizational skills
Ability to multitask and prioritize in a fast-paced environment
Able to learn and work with new technology (e.g. handheld data devices)
Must be able to pass criminal background check and drug screening
Customer-focused mindset
Conflict resolution and problem-solving
Time management and adaptability
Professional judgment and discretion
Team collaboration
Ability to communicate effectively with team members, supervisors, and customers
Preferred
Valid driver's license preferred, with a good driving record / motor vehicle report
Associate's or Bachelor's degree preferred
Company
Seeley Family Law
Seeley Law Practice is dedicated to the practice of family law.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase