The Massachusetts Executive Office of Labor and Workforce Development (EOLWD) · 14 hours ago
Quality Assurance Manager - Program Manager V - Recovery from Addictions Program
United States-Massachusetts-Taunton-60 Hodges Avenue
Full-time
Onsite
Senior Level
5+ years expThe Massachusetts Executive Office of Labor and Workforce Development is seeking a Quality Assurance Manager for the Recovery from Addictions Program. The role involves providing leadership in assessing inpatient services and ensuring compliance with quality measures and standards, while collaborating with colleagues to enhance program operations and patient care.
Government Administration
No H1B
U.S. Citizen Only
Responsibilities
Oversees and coordinates quality management activities to ensure DMH standardized processes, workflows, protocols specific to the RAP units are integrated into the programs’ systems
Establishes and maintains open communication with and works collaboratively with the Assistant Director, safety committee and department directors
Updates, maintains, and reviews reports; ensures that all data and records are correct and reported
Produces reports and benchmark data for key stakeholders and shares findings; Utilizes data to develop recommendations and best practices for improvement
Remains current with new standards or statues from regulatory agencies such as SAMHSA, the Joint Commission and CMS; Develops strategies to ensure RAP’s policies and practices are compliant
Meets regularly with the Human Rights Officer, Risk Manager and Director of Nursing to review patient complaints and incidents, assign, and refer fact findings to relevant investigatory bodies
Identifies processes and procedures that support quality and safe patient care as well as those process that contribute to patient and staff safety concerns
Develops and implements the Quality Management Department’s annual plan that is reviewed and approved by the Executive Committee
Provides supervision to Utilization Review, Risk Management, and administrative support staff
Consults with staff as necessary to obtain information necessary to complete fact findings for complaints and reports
Provides orientation and annual review training to facility employees regarding the facility Quality Management Program
Works collaboratively with performance improvement leaders; assists with performance improvement projects
Supports all HIPPA Compliance and ongoing audits
Qualification
Required
Five (5) years of full-time or equivalent part-time professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management
A certificate in a relevant or related field may be substituted for one (1) year of the required experience
A Bachelor's degree in a related field may be substituted for two (2) years of the required experience
A Graduate degree in a related field may be substituted for three (3) years of the required experience
A Doctorate degree in a related field may be substituted for four (4) years of the required experience
Excellent observational skills
Competencies in problem identification and definition
Capacities to collaborate with work groups to develop and implement solutions
Values facilitation of team problem-solving toward delivery of safe and high-quality care for individuals with mental health and substance use
Ability to oversee and coordinate quality management activities
Ability to establish and maintain open communication and work collaboratively with various stakeholders
Ability to update, maintain, and review reports; ensuring data and records are correct
Ability to produce reports and benchmark data for key stakeholders
Ability to remain current with new standards or statutes from regulatory agencies
Ability to meet regularly with relevant officers and managers to review patient complaints and incidents
Ability to identify processes and procedures that support quality and safe patient care
Ability to develop and implement the Quality Management Department's annual plan
Ability to provide supervision to staff
Ability to consult with staff to obtain necessary information for complaints and reports
Ability to provide orientation and annual review training to facility employees
Ability to work collaboratively with performance improvement leaders
Support for all HIPAA Compliance and ongoing audits
Preferred
At least two (2) years supervisory administration of managerial experience
Prior experience working in a quality and/or performance and process improvement role
Comprehensive knowledge and skills of Quality Improvement Processes and Tools
Demonstrated practice in understanding and communicating how operational and clinical outcomes foster organizational strategy and growth
Skilled in strong, effective communication, statistical interpretation, and development of positive/productive working relationships
Knowledge of TJC, SAMHSA, CMS Conditions of Participation and regulatory agencies requirements for quality improvement and patient safety
Ability to identify and analyze trends, complete reports, and make recommendations for actions based on analysis
Capacity to promote and enhance one's knowledge about the symptoms of psychiatric illness and addiction
Solid workload management and problem-solving skills; capacity to balance workload
Strong communications and interpersonal skills; problem solving, sound judgment and ability to prioritize and delegate multiple responsibilities
Working knowledge of all Microsoft Office applications, including Word, Excel, Outlook, Teams and PowerPoint
Given the population served, bilingual or multilingual fluency
Benefits
Comprehensive Benefits
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Company
The Massachusetts Executive Office of Labor and Workforce Development (EOLWD)
The Executive Office of Labor and Workforce Development cultivates a skilled workforce across industries, provides economic stability for workers affected by job loss, injury, or illness, and upholds standards for safe working conditions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Adriana León
Chief Financial Officer
Tony Fantasia
Chief Information Officer
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