Customer Service Representative jobs in United States
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LHH · 5 hours ago

Customer Service Representative

LHH is seeking a Customer Service Representative to join our client’s team. This role is perfect for someone who is customer-focused, organized, and comfortable handling a high volume of calls while navigating multiple systems.

Human Resources
Hiring Manager
Jeanne Carney, SHRM CP
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Responsibilities

Answer incoming calls from policyholders or their family members regarding insurance policies
Provide clear explanations of policy details and assist customers with changes as needed
Process requests such as beneficiary updates, surrenders, and loan transactions
Send required forms to customers and ensure accurate follow-up
Maintain professionalism and efficiency while managing a high volume of daily calls

Qualification

Customer service skillsProficient in OutlookProficient in ExcelProficient in TeamsBilingual SpanishTime managementProfessional phone etiquetteHandling high call volumeMulti-system navigationInsurance experience

Required

Strong customer service skills and professional phone etiquette
Punctual and reliable with excellent time management
Comfortable handling 50+ calls per day
Able to use multiple systems simultaneously while on the phone
Proficient in Outlook, Teams, and Excel
Must be 100% onsite during the temporary period; hybrid work possible afterward

Preferred

Bilingual Spanish highly desirable
Previous experience in insurance preferred but not required

Company

At LHH, we believe work should be meaningful, fulfilling, and connected.

Funding

Current Stage
Late Stage

Leadership Team

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Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
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Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
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