Genesys · 1 day ago
Senior Manager, Knowledge Management and AI Enablement
Austin, Texas Metropolitan Area
Full-time
Hybrid
Senior Level, Lead/Staff
$123K/yr - $229K/yr
10+ years expGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Knowledge Management Expert will lead the development and execution of a global knowledge and information strategy that modernizes how HR creates, governs, and delivers trusted content across the enterprise.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Develop and deliver a global knowledge management strategy that supports the HR transformation roadmap and aligns with Genesys’ vision for digital enablement and operational excellence
Define enterprise standards for knowledge architecture, metadata, and governance to ensure information is accurate, accessible, and AI ready
Build and sustain governance models that support consistency, accountability, and regulatory compliance across global HR content and policies
Partner with HR functional leaders, Legal, Compliance, and IT to embed structured knowledge management practices into HR operations, systems, and service delivery
Design the knowledge and data framework that allows HR content to be effectively leveraged by AI, chatbots, and predictive analytics tools
Lead integration between HR knowledge systems (e.g., ServiceNow, Workday, Genesys Cloud) and digital experience platforms to enable intelligent search and self-service
Collaborate with HRIS, Communications and other teams to ensure HR content and data are tagged, organized, and structured for automation and analytics
Establish continuous improvement practices to ensure the HR knowledge ecosystem evolves with emerging AI and data governance capabilities
Oversee the end-to-end lifecycle of global HR policies, from creation and review to retirement and archival
Ensure all policies and procedures are clear, current, and globally consistent, while allowing for local compliance and cultural nuance
Partner with policy authors and process owners to drive adherence to defined governance standards and version control requirements
Drive adoption of knowledge management tools and practices across the global HR organization
Develop training, templates, and playbooks to build capability in policy authors, content curators, and regional HR teams
Foster a culture of knowledge sharing, collaboration, and continuous learning across HR communities
Define key performance indicators (KPIs) for the health and effectiveness of the HR knowledge ecosystem
Leverage analytics to assess accuracy, engagement, and automation readiness, and use insights to refine knowledge strategy and design
Stay informed on trends in AI, digital experience design, and knowledge engineering to ensure Genesys remains at the forefront of intelligent HR operations
Qualification
Required
10 or more years of progressive experience in HR knowledge management, digital transformation, or HR operations in a complex global environment
Experience in designing or leading AI ready knowledge frameworks, policy governance models, and content management strategies
Understanding of global employment law, data privacy, and compliance frameworks (e.g., GDPR, HIPAA, FLSA)
Demonstrated experience in partnering cross functionally to deliver scalable, technology enabled HR solutions
Exceptional communication, collaboration, and strategic influence skills
Technology savvy and knowledge of AI frameworks
Preferred
Experience implementing or optimizing HR knowledge bases and self-service platforms integrated with AI or chatbots
Familiarity with semantic data models, metadata management, and knowledge graph technologies
Proven success leading change management and adoption initiatives in global HR environments
Ability to translate complex policy and compliance requirements into user friendly digital content
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase