Playfly Sports · 3 hours ago
Director of Ticket Operations & Strategy (Fairfield University)
Fairfield, CT
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expPlayfly Sports is looking for a Director, Ticket Operations & Strategy to join our team in Fairfield Connecticut. The Director of Ticket Operations is responsible for directing all ticket operations aspects including ticketing for varsity sports and other third-party events, managing staff performance, and ensuring high levels of customer service.
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No H1B
Responsibilities
Utilize a nondiscriminatory approach that provides equal opportunity for employment and advancement, embracing and encouraging employees’ differences, and championing an environment where every team member feels valued
Manage and create manifests, execute program best practices and procedures, manage season renewals, inventory management and a-z program building within Paciolan
Train, supervise, monitor, manage and evaluate staff performance on an ongoing basis
Lead, motivate, develop and retain staff for future succession within the company
Deliver weekly reporting to Playfly Aspire and Fairfield leadership
Management of ticketing hardware and software, including periodic upgrades
Manage the day-to-day operations of the Athletics Ticket Office
Provide highest level of customer service to all internal and external customers
Manage opening and closing procedures of the Ticket Office
Manage game night events and select on sale dates
Manage Paciolan programming and functionality for university revenue ticket sales webpage
Assist Fairfield Athletics in Strategy and Industry Best Practice sharing
Manage the components of the Paciolan Contract
Ensure adherence to all Company Policies, including an acute focus on the Diversity, Equity and Inclusion and Discrimination and Harassment policies, engaging with Human Resources as appropriate
Create and implement ticket office policies and procedures following University and NCAA audit guidelines and state law
Reconcile the Paciolan ticketing system with the University’s finance team
Manage the preparation of various internal and external financial reports
Manage all accounting functions within department including budget transfers, payroll deductions, refund checks, etc
Manage year end reconciliation
Manage budget development forecasting and oversight of all Athletics ticket revenue and expenses as well as select balance sheet accounts
Create data rich reporting using eQuery and Excel to provide revenue goal tracking and renewal success
Develop and maintain relationships with off campus representatives regarding any events held at the athletics venues
Serve as department liaison with students, faculty, staff, Alumni Association and the general public
Communicate with the Conference on ticket distributions for any regular or post-season events
Other job-related duties as assigned
Qualification
Required
Bachelor's Degree preferred
Minimum 3-5 years of ticket operations experience (in a college athletics setting strongly preferred)
Knowledge of Paciolan 7, eQuery and eVenue ticketing and reporting systems required
Highly organized with an ability to manage multiple tasks with minimal supervision in a fast-paced environment
Effective communication skills
Ability to understand policy implications of accounting rules
Ability to speak, hear, and interact verbally with clients, guests, and University personnel both over the phone and in person at the window
Ability to effectively present information and respond to questions from groups of managers, employees, customers and the general public
Ability to read and write reports, business correspondence and procedure manuals
Ability to contribute to the maintenance of good working relationships with all members of the division
Possess attention to detail, ability to remain calm under pressure, and ability to demonstrate supervisory and leadership skills
Must be able to problem-solve and make decisions quickly and with knowledge and authority
Ability to exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA Conference, University, and the Department of Athletics Code of Ethics and rules and regulations
Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company
Ability to work evenings, weekends, and/or holidays as required
Knowledge of HTML for coding eVenue
Excellent computer skills with proficiency in Microsoft applications and operation systems
Company
Playfly Sports
Playfly Sports is the leading revenue maximizer in the sports industry.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Craig Sloan
Chief Executive Officer
K
Ken Wejda
Executive Vice President, Finance & Administration
Recent News
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