NEOGOV · 3 days ago
Customer Service Representative I (Part Time Without Benefits) (A264115-5), 202, Utility Billing
Laredo, TX
Full-time, Part-time
Onsite
Entry Level
$14.76/hr - $14.76/hr
1+ years expCity of Laredo is seeking a part-time Customer Service Representative I to provide customer service to walk-in, online, and call center customers. The role involves addressing customer concerns, maintaining records, and assisting with utility billing inquiries.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Serves as the initial point of contact to receive and address customer concerns, questions, or complaints. Answers calls, responds to emails, and communicates in person with customers and guests; provides general information and/or forwards inquiry to the proper employee or department as appropriate
Creates, enters, and maintains records and customer account information in database
Will be required to drive a City vehicle for City business use
Performs other duties as assigned
Provides customers with information regarding their water utility bill in relation to charges for water, sewer, and garbage services based on usage and calculation for consumption and rates
Answers, screens, and routes department telephone calls to appropriate destination; greets and replies to customers in person, by telephone, online or email regarding account or billing inquiries
Processes payment plans for those accounts with hardship cases and high bill amounts due to illegal water usage, water leaks, and broken services
Assists customers with high bills by instructing them on how to check for water leaks on their property and also provides information on how to conserve water
Sends emails to corresponding departments and divisions requesting approval status on cost statements, fire hydrant meter requests, building and irrigation permits, and plats
Prepares work orders to have meters checked for correct reading; completes and processes work order for initial readings, final readings, meter sets, location of services, and high bills and determines corrective action to be taken on account
Checks and verifies utility refund checks processed by the Accounts Payable division
Assists customers with any complaints regarding their services and assists irate customers
Assists customers with information or complaints on account balances, due dates, and cut off dates by phone, in person, online, email, or mail
Sorts and files correspondence and other related materials; prepares and maintains various reports and documents as required
Qualification
Required
High School diploma or G.E.D. equivalency
At least one (1) year of experience in customer service, clerical, or administrative support which includes one (1) year of cash handling experience
Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment
Knowledge of City ordinances, protocols, and policies
Knowledge of City services and departments
Knowledge of basic arithmetic
Knowledge of modern office procedures and methods including computers and applicable software, such as Microsoft Office, AS400, or CISCO Finesse
Knowledge of English grammar, spelling, and punctuation
Skill in planning, organization, and time management
Skill in performing a variety of duties, often changing from one task to another of a different nature
Skill in critical thinking and logical reasoning
Skill in customer service delivery
Ability to build and maintain effective working relationships with others
Ability to communicate clearly and effectively both orally and in writing in English and Spanish languages
Ability to maintain good planning and organizational skills
Ability to take and follow directions from supervisor
Ability to maintain a valid Texas Driver License and a good driving record
Ability to project a positive and professional image of the City of Laredo
Ability to comply with all City of Laredo's policies and procedures
Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of this position
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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