GTN Technical Staffing · 3 hours ago
Desktop Support Specialist
Dallas, TX
Full-time
Onsite
Entry, Mid Level
2+ years expGTN Technical Staffing is seeking a Desktop Support Specialist to provide technical assistance at the DFW Airport. The role involves supporting computer hardware and software, A/V equipment, and network maintenance, while ensuring timely resolution of customer issues.
Field SupportInformation TechnologyRecruitingStaffing Agency
Hiring Manager
Trenton DiStefano
Responsibilities
Provide technical assistance with computer hardware and software
A/V equipment support
Network closet cabling maintenance
Recommend hardware improvements
Track customer issues and resolutions
Handle tickets in a timely manner
Experience with Service Now and Intune
Work independently or with managers or other techs
Have strong CS experience dealing with end-users, white glove/executive support
Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
Be able to work overtime when requested or necessary
Be able to multitask and prioritize many different projects, supporting multiple sites
Qualification
Required
Bachelor's Degree from an accredited institution
2-4+ years of enterprise technical experience
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Teachable
Able to hit the ground running
Able to pass a background check/drug test prior to starting
Preferred
A+ (strongly preferred)
Company
GTN Technical Staffing
GTN Technical Staffing identifies, screens, and recruits information technology professionals.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jim Bright
Vice President, Sales
Greg Smith
President
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