Appointment Coordinator, Communications Center jobs in United States
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Rochester Regional Health · 1 day ago

Appointment Coordinator, Communications Center

positionRochester, NY
timeFull-time
remoteOnsite
seniorityEntry Level
money$17.85/hr - $19.50/hr
date2+ years exp

Rochester Regional Health is dedicated to providing a positive patient experience, and they are seeking an Appointment Coordinator to enhance patient satisfaction. This role involves interacting with patients, providers, and payers to ensure seamless support throughout the healthcare experience.

Health CareHospitalMedicalPrimary and Urgent CareWellness
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H1B Sponsor Likelynote

Responsibilities

Customer Service. Provide courteous, attentive and prompt service to all those you work with and support
Collaboration. Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience
EMR (Electronic Medical Records) utilization. Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries
Portal management. Enroll and activate patient portal accounts, answer questions and/or resolve any user issues
Compliance. Ensure your work is compliant with all policies and procedures

Qualification

Customer service experienceEMR utilizationMedical terminologyBilingualCompassionEmpathyComputer proficiencyCommunication skills

Required

Two (2) years customer service experience, preferably in a health care setting required
Proficient in use of computers
Strong customer service skills and the ability to demonstrate compassion and empathy
Knowledge of medical terminology
Strong verbal and written communication skills

Preferred

Bilingual preferred

Company

Rochester Regional Health

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Rochester Regional Health provides integrated health services.
dateFounded in 1847
location
Rochester, New York, USA
people-size10001+ employees
web-link
https://www.rochesterregional.org

H1B Sponsorship

Rochester Regional Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (3)
2022 (1)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
$15.6M
Key Investors
New York State Department of HealthMother Cabrini
2025-12-12Grant· $15M
2024-02-27Grant· $0.6M

Leadership Team

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Richard Davis
CEO
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Recent News

PR Newswire
ENFRA and Rochester Regional Health Launch 30-Year Energy-as-a-Service Partnership to Modernize System-Wide Infrastructure and Advance Sustainability
2026-01-20
Rochester Business Journal
RRH wins $15M state grant to bolster cybersecurity infrastructure
2025-12-25
Rochester Business Journal
RRH names population health veteran to lead clinically integrated network
2025-12-19
Company data provided by crunchbase