Mercedes-Benz USA · 12 hours ago
Principal, Customer & Legal Strategy
Long Beach, CA
Full-time
Onsite
Lead/Staff
8+ years expMercedes-Benz USA is a leader in automotive excellence, responsible for the sales, marketing, and service of Mercedes-Benz products across the United States. As a key legal & Customer advocate, you will protect the brand’s reputation by navigating lemon law litigation and championing customer-centric solutions.
AdvertisingAutomotiveMachinery Manufacturing
Responsibilities
Represent MBUSA in California lemon law litigation, depositions, impartial mediation, small claims, and court hearings as the primary legal advocate
Evaluate vehicle repurchase claims, determine eligibility and defend MBUSA’s position in legal proceedings
Negotiate creative settlements including alternative programs to minimize financial exposure while maintaining customer trust
Serve as the subject matter expert for all California vehicle repurchase topics, advising internal teams, outside counsel, and business partners
Onboard and mentor new legal partners, ensuring alignment with MBUSA’s brand and processes
Prepare concise legal summaries and strategic recommendations for MBUSA’s Legal Team and other departments
Collaborate with field teams, dealers, and technical experts to identify process improvements, prevent vehicle tampering, and enhance customer satisfaction
Leverage advanced technologies and AI-driven tools to streamline case management and decision-making
Act as MBUSA’s representative in court, supporting outside counsel and advocating for the organization’s interests
Support tactical and warranty teams in implementing action plans that drive revenue protection and operational excellence
Qualification
Required
Bachelor's degree or equivalent work experience required
Approximately 8 years of relevant experience in litigation, consumer protection, automotive law, or related fields
Deep knowledge of California lemon law (Song-Beverly Consumer Warranty Act) and courtroom procedures
Proven track record in negotiation, risk management, and creative dispute resolution
Experience with process mapping, continuous improvement, and cross-functional collaboration
Comfort with AI, legal tech, and advanced case management systems
Exceptional verbal and written communication skills; ability to represent MBUSA with credibility and professionalism
Valid driver's license
Ability to travel domestically as needed
Preferred
Juris Doctor (JD) or equivalent legal degree a plus
Prior experience as an attorney, legal advisor, service manager, or similar role in automotive or consumer claims is highly valued
Benefits
Mitarbeiterhandy möglich
Mitarbeiter Events
Gesundheitsmaßnahmen
Betriebliche Altersversorgung
Mobilitätsangebote
Flexible Arbeitszeit möglich
Mitarbeiterrabatte möglich
Coaching
Mitarbeiterbeteiligung möglich
Parkplatz
Company
Mercedes-Benz USA
MBUSA is responsible for the distribution, marketing and customer service for all Mercedes-Benz products in the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dimitris Psillakis
Head of Marketing and Sales North America and CEO
Sanjeev Sharma
Head of IT Infrastructure and Cross Functions Marketing & Sales (CTO)
Recent News
2025-12-25
2025-12-24
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