Accredited Labs · 23 hours ago
Senior Account Operations Coordinator (OCS)
Cleveland, Ohio
Full-time
Onsite
Mid, Senior Level
4+ years expAccredited Labs is a trusted provider of accredited calibration services. They are seeking a highly organized and detail-driven professional to support one of their largest enterprise customers by managing day-to-day operational coordination, data management, and customer communication for a compliance-driven calibration program.
ComplianceRentalTest and Measurement
Responsibilities
Serve as the primary operational point of contact for a large, enterprise customer
Coordinate ongoing calibration activity across lab and field operations
Manage customer schedules, priorities, and exception handling in alignment with defined SOPs
Proactively communicate status, risks, and resolution plans to internal teams and the customer
Maintain accurate, timely account data including asset status, schedules, turnaround time, and exceptions
Produce recurring and ad-hoc reports for customer review (KPIs, compliance metrics, activity summaries)
Ensure data integrity across internal systems (calibration software, billing systems, customer portals)
Support documented workflows tied to ISO/IEC 17025 and customer quality expectations
Ensure documentation, certificates, and records meet internal and customer requirements
Identify trends, gaps, or inefficiencies and escalate improvement opportunities
Act as the central hub between operations, quality, logistics, and billing
Support issue resolution related to scheduling conflicts, missing data, documentation errors, or urgent customer needs
Assist leadership with planning, forecasting, and workload visibility for the account
Qualification
Required
4+ years' experience in administrative, operations, or account coordination roles supporting complex work
Proven ability to manage multiple priorities with minimal supervision
Strong written and verbal communication skills
High attention to detail and data accuracy
Advanced Excel skills and comfort working across multiple systems
Preferred
Experience supporting enterprise or strategic accounts
Background in regulated or compliance-driven environments
Experience preparing customer-facing reports or KPIs
Familiarity with ISO, quality systems, or audit environments
Benefits
Health Insurance – Comprehensive medical coverage to support your well-being
Dental Insurance – Preventive and restorative care to keep you smiling
Vision Insurance – Coverage for eye exams, glasses, and contacts
401(k) with Company Match – Plan for your future with our retirement savings plan and generous employer match
Company-Paid Life Insurance – Peace of mind with fully covered life insurance
Paid Time Off (PTO) – Enjoy a healthy work-life balance with paid time off
Paid Holidays – Celebrate and recharge with paid company holidays
Company-Provided Equipment – All necessary tools and technology supplied to help you succeed in your role
Company
Accredited Labs
Accredited Labs offers calibration services and environmental lab accreditation in biotechnology.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Incline Equity Partners
2025-10-24Private Equity
Recent News
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