Mazuma Credit Union · 10 hours ago
Assistant Branch Leader - Overland Park
Overland Park, KS
Full-time
Onsite
Mid, Senior Level
3+ years expMazuma Credit Union is a local, award-winning Credit Union that has been in business since 1948. The Assistant Branch Leader is responsible for assisting the Branch Leader in directing the day-to-day operations of the branch, developing and motivating the branch team, and providing exemplary member service to deepen member relationships.
BankingFinancial Services
Hiring Manager
Laura Crist
Responsibilities
Assist the Branch Leader in the daily operations of the branch, including overseeing teller activities, opening and closing procedures, and maintaining a secure and efficient work environment
Provide exceptional Member service by addressing Member inquiries, resolving issues, and promoting Credit Union products and services
Coach, mentor, and develop branch staff, providing regular feedback, assist with performance reviews, and identify training needs
Assist in achieving branch sales and service goals by actively participating in sales campaigns, promoting products and services, and tracking performance metrics
Ensure compliance with all Credit Union policies, procedures, and regulatory requirements
Maintain accurate records and documentation related to branch operations, Member accounts, and sales activities
Participate in community outreach events and activities to promote the Credit Union and build relationships with local businesses and organizations
Assist with scheduling staff, managing branch inventory, and ordering supplies
Handle member complaints and resolve complex issues, escalating to the Branch Leader when necessary
Stay current on industry trends, best practices, and changes in regulations
Responsible for overseeing vendor relationships, ensuring compliance, and maintaining business continuity
Qualification
Required
Minimum of 3 years of experience in a financial institution, preferably in a customer-facing role
Experience with financial products and services, including lending, deposit accounts, and investments
Experience handling cash and balancing transactions
Experience in resolving customer issues and complaints
Preferred
Retail banking experience strongly preferred
Proven track record of success in sales and service
Experience in leading and motivating a team
Benefits
Up to 27 days off a year !!
10 paid Holidays
Mental Health Day
Anniversary Day
PTO starting on the first day
40 hours paid volunteer time
Traditional & Roth 401K with 5% match
All major benefits effective 1st of the month following first day with wellness discounts
Free Vision insurance
Free Gym at our Headquarter location in Overland Park, available to all team members
Company paid life insurance, short term and long-term disability
Employee Assistance Program
Annual Bonus program
Team Member Account & Loan discounts
Company
Mazuma Credit Union
Mazuma Credit Union helps in Youth Accounts, Mortgage Loans, Financial Counseling, Business Resources and Lending and Surcharge-Free ATM's.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Deonne Christensen
President/CEO
Justin Mouzoukos
Chief Financial Officer
Company data provided by crunchbase