City of Decatur · 19 hours ago
E911 Communications Officer
Decatur, GA
Full-time
Onsite
New Grad, Entry Level
$42K/yr - $43K/yrThe City of Decatur is seeking an E911 Communications Officer to monitor City service radios and dispatch emergency services. The role involves answering incoming calls, operating communication equipment, and maintaining records for emergency incidents.
CommunitiesGovernmentPublic Relations
Responsibilities
Answers emergency and non-emergency calls; obtains vital information; refers callers to appropriate departments and/or contacts agencies and obtains assistance for caller
Operates a two-way radio system to provide support for officers in the field; monitors fire and burglary alarm panel; dispatches personnel to investigate incidents or requests for service; relays information to officers and superiors; receives reports from mobile units
Monitors radio communications of area and state police; identifies information relative to the City; informs appropriate personnel
Maintains, updates and files all pertinent logs, information cards, tapes and other records and documents daily
Operates GCIC/NCIC computer; secures and enters information on stolen vehicles, articles, guns, wanted and missing persons, driving and criminal histories, etc
Operates in-house computer system to enter incoming incident reports, accident reports and traffic citations; processes and files reports and citations according to standard procedure
Receives monies for payments of fines, bonds and parking tickets; issues receipts; accounts for and deposits monies
Assists the Clerk of Court by typing court calendar and processing warrant and suspension letters; runs criminal histories for cases; assembles cases according to court schedule; relays disposition of cases to relevant state agencies
Performs general office duties including but not limited to filing, copying, typing and distributing reports, mail and other documents
Performs other work as necessary or assigned
Qualification
Required
HS Diploma or equivalent
Some knowledge of, or ability to learn, public safety rules, regulations, terminology, and methods of operation
Some knowledge of, or ability to learn, police, fire, and ambulance dispatch procedures
Some knowledge of, or ability to learn, telephone and radio operating requirements and techniques
Some knowledge of, or the ability to learn, the street system and geography of the City and the location of important buildings and areas
Must be able to speak in a clear, well-modulated voice, which is easily understood over the telephone and radio
Must be able to make quick and sound decisions, and communicate clearly and effectively orally in crisis situations
Ability to deal courteously and diplomatically with coworkers and the general public
Ability to type proficiently and accurately
Ability to produce legible handwritten material
Ability to perform basic mathematical calculations
Must be eighteen (18) years of age or older
Must be able to be certified as a terminal operator within six (6) months of employment
Must be P.O.S.T. certified as a Communications Officer within 12 months of employment
Must be available to work rotating shifts, which include working nights, weekends, holidays and covering emergency staffing
Must pass a background investigation, pre-employment stress test, physical and drug screen
Company
City of Decatur
City of Decatur is a government organization that provides municipal administrative services.
Founded in 1823
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-09-12
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