Badger Meter · 10 hours ago
Technical Support Specialist
Milwaukee, WI
Full-time
Onsite
Mid Level
3+ years expBadger Meter is a leading global water technology company committed to preserving and protecting the world's water resources. The Technical Support Specialist will troubleshoot complex issues, provide customer support for SmartCover products, and collaborate with teams to ensure customer satisfaction.
ManufacturingProduct DesignWater
Responsibilities
Respond to customer inquiries for SmartCover products that relate to hardware and software questions in a friendly, professional manner, and log details of steps taken to resolve customer questions
Work in a high‑volume technical call center environment, handling continuous customer inquiries via phone, chat, and email throughout the day while maintaining professionalism, calm, and a positive tone
Collaborate with SmartCover field teams to troubleshoot the 11,000 SmartCover products serving our municipal and utility customers
Work to bring systems back online; virtually removing and adjusting network components to resolve issues
Escalate product issues/bugs to the appropriate functional area for further investigation
Collaborate with functional areas within the company to resolve customer related questions with the highest degree of accuracy, effectiveness and promptness to ensure consistent technical support to our customers
Qualification
Required
Bachelor's degree in information technology or MIS
3+ years of related experience in technical customer support role, supporting products and software via phone and email
Strong technical aptitude
Intermediate skills in networking, OS, cellular communication standards and hardware
Preferred
Comp TIA A+ certification
Basic proficiency in Salesforce
Basic Industrial Tech Support
Basic experience with remote desktop applications
Benefits
Competitive Pay
Annual Bonus
Eligible for Annual Pay Increases
Comprehensive Health, Vision, and Dental Coverage
15 days Paid Time Off + 11 Paid Holidays
Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
Educational Assistance – Tuition Reimbursement up to $5,250
Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
Health Savings Account (HSA) & Flexible Spending Account (FSA) options
Company
Badger Meter
Badger Meter is a manufacturer and marketer of flow measurement and control products, serving water utilities, municipalities and
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Ken Bockhorst
Chairman,President and CEO
Daniel Weltzien
Vice President - Controller
Recent News
Investing.com
2026-01-23
The Motley Fool
2026-01-11
The Motley Fool
2026-01-11
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