AmeriGas · 5 hours ago
Director IT Call Center & Digital Technology
Greater Philadelphia
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expAmeriGas is the nation’s premier propane company, serving over 1.5 million customers. The IT Director serves as the primary partner between IT and business, aligning strategy and developing high-value technology solutions focused on Call Center and Digital technologies.
FinanceInformation Technology
Responsibilities
Identify technology opportunities, develop business support and alignment, business case and ROI and “sell” internally to fund and approve programs
Manage operating cost and capital spend for call center and digital capability center
Direct the development and execution of technology strategy for call center and digital groups
Partner with business to drive value creation across technologies and functions
Development and maintenance of technology roadmaps that align with business and the overall IT strategy and architecture
Deliver IT programs that support achievement of business objectives
Responsible for business support and operations of core systems and business processes for call center and digital operations
Participate in the IT Leadership Team in the development and execution of AmeriGas IT strategy
Closely works with key IT functional areas & capability centers that enable multiplatform solution development
Ensure adherence to all regulatory and statutory requirements
Develop and manage internal team, and external vendor networks to build and sustain technology solutions
Qualification
Required
Ten years of management related work experience
Minimum ten years of Information Technology related experience
Five years of budget responsibilities of a significant department and programs >$5 mm annual spending
Must be an experienced director who has operated as a leader in IT and as a senior representative of IT in client areas
Experience and deep understanding of the following business processes/solutions is highly valued, but not all are required: Call Center, Digital Technologies like web components, IVR, Chat bots, SMS messaging etc., Pricing, Finance & Accounting, Energy/Retail/Distribution industry, Data Warehousing, Business Intelligence, PMO and IT governance, Marketing
Working knowledge of concepts and best practices in the following areas: application development, software development life cycle, requirements gathering, design and analysis, QA, multi-tier architecture, hosted and cloud services, and database administration
Strong knowledge of data management and business intelligence tools
Strong knowledge of current technology development/trends in area of expertise
Knowledge of development methodologies for strategies and technology plans
Financial/business analysis of Information Technology
Strong technological orientation with a passion for applied technology
BA/BS degree in Information Science, Technology, or a related field
Preferred
Master's degree a plus
Company
AmeriGas
AmeriGas through its subsidiaries, markets propane, propane equipment, and related services. It is a sub-organization of UGI.
5001-10000 employees
H1B Sponsorship
AmeriGas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (1)
2023 (10)
2022 (4)
2021 (6)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$1.05B2025-05-21Debt Financing· $550M
2023-05-22Debt Financing· $500M
Leadership Team
Brett Greer
IT Manager Business Partner
Jennifer Curtis
Finance Business Partner
Recent News
PR Newswire
2025-09-17
2025-06-22
2025-06-22
Company data provided by crunchbase