REV Group, Inc · 12 hours ago
Analyst Warranty
Ocala, FL
Full-time
Onsite
Mid Level
3+ years expREV Group, Inc. is a leading manufacturer of specialty vehicles for the fire and emergency markets. The Warranty Analyst is responsible for developing and managing warranty documentation and technical publications for custom-built fire apparatus, requiring advanced technical knowledge and collaboration across functions to ensure product reliability and customer satisfaction.
AutomotiveManufacturing
Responsibilities
Independently research, develop, author, edit, and maintain complex technical manuals, service documentation, and operating instructions for custom fire trucks and emergency vehicles
Exercise professional judgment to interpret engineering drawings, electrical schematics, hydraulic systems, and mechanical assemblies into clear technical content
Establish and maintain documentation standards, templates, terminology, and formatting across all technical publications
Ensure documentation accurately reflects custom configurations, options, and variations unique to individual apparatus builds
Author and maintain warranty manuals, warranty policies, claim procedures, and technical warranty guidance
Apply discretion and technical expertise to ensure warranty documentation aligns with design intent, manufacturing processes, and service expectations
Collaborate with Warranty, Service, and Engineering teams to resolve documentation gaps impacting warranty claims or field repairs
Process warranty claims and additional documentation to support units in the field
Work to maintain the current policies and procedures on the website and dealer portal
Serve as a technical documentation subject-matter contributor supporting Engineering, Quality, Production, Service, and Customer Support functions
Proactively identify documentation risks, inconsistencies, or compliance concerns and recommend corrective actions
Provide technical documentation input during new product development, design changes, and continuous improvement initiatives
Ensure all documentation complies with applicable industry standards (e.g., NFPA), internal quality systems, and regulatory requirements
Maintain document revision control, approval workflows, and change histories in accordance with company procedures
Support internal and external audits, customer reviews, and regulatory inquiries related to technical documentation
Analyze field feedback, warranty trends, and service data to improve documentation clarity, accuracy, and usability
Lead or support initiatives to enhance documentation efficiency, consistency, and accessibility
Coordinate development of diagrams, tables, flowcharts, and technical illustrations to support user understanding
Qualification
Required
Associate's or Bachelor's degree in Technical Writing, Engineering Technology, Mechanical/Electrical Technology, or a related field, or equivalent professional experience
Minimum of 3 years of professional experience in technical writing, documentation, or warranty support within manufacturing, heavy equipment, automotive, or specialty vehicle industries
Demonstrated ability to independently interpret complex technical information and apply professional judgment
Advanced written communication skills with a strong attention to accuracy, consistency, and detail
Proficiency in documentation tools and document control systems
Preferred
Experience in fire apparatus or emergency vehicle manufacturing
Working knowledge of NFPA fire apparatus standards
Experience supporting warranty analysis, service operations, or aftermarket documentation
Familiarity with CAD, PLM, or ERP systems
Experience coordinating or developing technical illustrations
Company
REV Group, Inc
REV Group companies are leading designers and manufacturers of specialty vehicles and related aftermarket parts and services, which serve a diversified customer base, primarily in the United States, through two segments: Specialty Vehicles and Recreational Vehicles.
5001-10000 employees
H1B Sponsorship
REV Group, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$272.5M2025-10-29Acquired
2024-02-13Post Ipo Secondary
2017-10-17Post Ipo Secondary· $272.5M
Leadership Team
Mark Skonieczny
Chief Executive Officer
Amy Campbell
Chief Financial Officer
Recent News
Company data provided by crunchbase