Intellum · 11 hours ago
Lead Site Reliability Engineer
United States
Full-time
Remote
Lead/Staff
10+ years expIntellum is seeking a Lead Site Reliability Engineer to spearhead their SRE team. In this role, you will drive operational maturity by defining reliability standards and enhancing the security posture while scaling the Intellum platform.
EducationEnterprise SoftwareHuman ResourcesInformation TechnologySaaS
Responsibilities
Set clear goals for the SRE team and partner with Engineering leadership to align platform initiatives with business objectives
Lead the definition and enforcement of SLAs, SLIs, and SLOs. Architect observability frameworks to translate telemetry data into actionable roadmaps that reduce toil and enhance resilience
Take ownership of critical code components (i.e., Queues, Enrollments) and lead efforts to identify bottlenecks, optimize performance, and improve code quality across the engineering department
Champion infrastructure security. Partner with InfoSec to define hardening standards, manage perimeter defense (WAF/DDoS), and automate vulnerability remediation within the CI/CD pipeline
Participate in the 24x7 on-call rotation and lead post-incident reviews (RCAs), ensuring action items are implemented to improve MTTR and prevent recurrence
Empower developers with better tooling and guidance on performant coding practices, fostering a culture of collaboration and reliability and 'you build it, you run it'
Qualification
Required
10+ years of engineering experience, with 5+ years specifically developing Ruby on Rails applications
Expertise in Cloud Computing (AWS/GCP) and Infrastructure as Code (Terraform/Ansible)
Strong proficiency with SQL databases (PostgreSQL) and the ability to quickly navigate and optimize complex, unfamiliar codebase
Proven experience designing monitoring solutions (Datadog, New Relic, Prometheus) based on the 'Golden Signals'
Demonstrated ability to define SLIs/SLOs from scratch, negotiate Error Budgets, and use data to balance feature velocity with reliability
Experience securing cloud environments and container platforms (Kubernetes), including hands-on management of WAF rules and edge security
Experience leading post-incident reviews (RCAs) and implementing action items that directly improve MTTR (Mean Time to Recovery) and MTTD (Mean Time to Detection)
Proven experience leading technical teams, mentoring engineers, and working in a team-oriented, collaborative environment with strong communication skills
Skilled in documenting solutions and training operational teams on how to effectively support and maintain systems
Demonstrated ability to communicate clearly, seek help proactively, and take ownership of tasks, leading them to completion
Bachelor's degree in Computer Science or related technical field
Preferred
Experience in developing solutions using server automation tools such as Terraform, Ansible
Experience in writing and maintaining CI/CD pipelines and services
Experience in building, deploying, and optimizing Kubernetes-based infrastructure
Experience configuring and managing Web Application Firewalls (WAF) (e.g., Cloudflare, AWS WAF, Akamai) and DDoS protection mechanisms
Company
Intellum
Intellum is a provider of integrated brand building, web presence strategy solutions and managed services company.
51-200 employees
H1B Sponsorship
Intellum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$25MKey Investors
Guidepost Growth Equity
2023-08-02Private Equity· $25M
Leadership Team
David Pitta
Chief Marketing Officer
Greg Rose
Chief Experience Officer
Recent News
Morningstar.com
2025-09-19
2025-09-09
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