The Emily Program · 19 hours ago
EHR Analyst and Training Specialist
Saint Paul, Minnesota, United States
Full-time
Onsite
Entry, Mid Level
2+ years expthe858emily123program is dedicated to providing exceptional, individualized care for those with eating disorders. The EHR Analyst and Training Specialist will support clinicians and business staff with EHR systems, develop training materials, and ensure effective use of the EHR system within the organization.
Health CareMental Health
Responsibilities
Develop, maintain, and present role-based training modules that meet the needs of the organization
Evaluate effectiveness of current training processes and identify areas for improvement
Develop and revise courses using appropriate tools
Collaborate with EHR analysts, Clinical Documentation Trainers, and EHR Manager to ensure staff are receiving adequate training
Handle production problem/issues resolution for clinical users
Play a key/lead role in the overall support and optimization of the EHR
Provide ongoing support for physician offices including troubleshooting and problem resolution
Monitor system activities, identifies issues, resolves problems, and appropriately escalates issues to manager or vendor
Serve as the point of contact for EHR corrections for Providers and Administrators
Responsible for maintaining a high level of customer satisfaction with end users
Provide reliable tracking mechanics for changes to the EHR
Maintain accurate records of all contacts made and results of inquiries
Assist clinical and technical analysts researching functionality for new enhancements
Work with Training to update support and maintenance documentation
Provide key knowledge on the development and implementation of standardized, streamlined clinical content
Serve as an information liaison to facilitate communication between clinical providers, technical and operational teams
Lead and/or participate in clinical and functional design sessions and/or workgroups with multidisciplinary teams
Participate in validation testing of new design/build and provide implementation support
Assist in the implementation, design, build, test and maintenance of systems to support clinical and/or financial processes
Assist in EHR build requirements when opening new sites
Contribute to tasks and projects as assigned by management as necessary to help in the development of application test strategies and plans
Effectively communicate the status of tasks/projects and ensure timely and quality delivery of all deliverables
Other duties as assigned
Qualification
Required
Bachelor Degree in Health Information Management, or related field, preferred
2+ years of EHR/EMR systems training experience
Teaching experience with knowledge of adult learning principles
Minimum two years' experience with Avatar or with another EHR system strongly preferred
Must possess excellent written and verbal communication skills
Must be able to communicate well with clinical staff
Ability to understand and interpret clinical and technical concepts/requirements
Knowledge of behavioral/mental health/clinical workflows required
Self-reliant individual with strong multitasking skills
Must have excellent follow through and attention to detail
Ability to work under pressure and prioritize work appropriately in a changing environment
Strong attention to detail and commitment to quality
Solid Interpersonal skills with the demonstrated ability to develop and maintain productive relationships
Demonstrate initiative and exercise good judgement (e.g, in starting tasks, asking questions, identifying and discussing problems, ability to structure own work, stay on task)
Ability to prioritize and adapt to changing priorities
Shows passion for our business, clients, and values
Preferred
Experience with medical billing and office operations a plus
Benefits
HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
Dental insurance (Delta Dental)
Vision insurance (EyeMed)
Short-term and long-term disability insurance
Company-paid life insurance
401(k) plan available two months after start date
Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation
Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.
Company
The Emily Program
The Emily Program is a mental health care offering eating disorder treatment services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dirk Miller
Founder and Executive Chairman
Jillian Lampert
Chief Strategy Officer
Recent News
2025-12-02
Company data provided by crunchbase