SPX Technologies · 10 hours ago
Customer Service Representative
Smyrna, TN
Full-time
Onsite
Entry Level
1+ years expSPX Technologies is a global company focused on building innovative solutions for a sustainable world. The Customer Support Representative plays a critical role in enhancing customer satisfaction by providing exceptional support and resolving issues efficiently.
Mechanical Or Industrial Engineering
Responsibilities
Professional communication in person, by phone, email, or chat with internal and external customers
Promptly answer inquiries and concerns quickly and efficiently ensuring a positive customer service experience
Resolve issues: Handle complaints and provide solutions, following up to ensure issues are solved
Escalate complex or unresolved issues to appropriate person(s) for further investigation and resolution
Provide clear and concise instructions to callers regarding troubleshooting procedures
Maintain a professional attitude: Be positive and professional at all times
Work cohesively with all departments to efficiently process incoming orders, change orders, exchanges, and cancellations in a timely manner
Document: Keep accurate records of customer interactions and transactions, including inquires, requests, resolutions, and follow-up tasks
Maintain department databases and spreadsheets
Stay up to date on industry trends, equipment specifications, and procedural changes
Adhere to safety and quality policies and procedures, making recommendations for improved efficiency, quality, and safety
Participate in other projects as assigned that relate to the overall goals of the department and organization
Qualification
Required
1-3 years' experience in an onsite customer service or call center environment
1-3 years' experience with database management
Proficiency using ticketing systems
Proficiency in Microsoft Office
High school diploma or equivalent
Preferred
Professional and courteous demeanor with the ability to maintain a calm temperament and display patience, respect, and empathy under pressure
Excellent problem-solving skills, with the ability to diagnose issues and provide effective solutions
Detailed oriented approach, ensuring accurate documentation and follow up on all tickets
Strong verbal and written communication skills, with the ability to explain technical concepts clearly and concisely
Self-directed and organized, exhibiting strong initiative, and the ability to prioritize and execute multiple priorities in a fast paced and changing environment
Experience with ERP systems
Previous experience with customer service/sales in manufacturing environment a plus
Benefits
Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
Competitive health insurance plans and 401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs
Company
SPX Technologies
ABOUT SPX SPX Technologies is a supplier of highly engineered products and technologies, holding leadership positions in the HVAC and detection and measurement markets.
1001-5000 employees
H1B Sponsorship
SPX Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (4)
2021 (4)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Gene Lowe
President and CEO
Andrew Higgins
CFO, Global Cooling
Recent News
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Company data provided by crunchbase