USAA · 14 hours ago
Claims Litigation Manager Senior
Tampa Crosstown
Full-time
Hybrid
Mid, Senior Level
$103K/yr - $192K/yr
6+ years expUSAA is dedicated to empowering its members to achieve financial security, and they are seeking a Claims Litigation Manager Senior. This role involves managing complex litigation related to auto contracts, ensuring compliance with state laws, and providing exceptional member service through effective communication and strategic resolution of cases.
BankingFinancial ServicesInsuranceVenture Capital
Responsibilities
Manages complex litigation, to include BI or Property cases involving serious bodily injury or property damage, disputed damages with potential for excess exposure, cases with complex coverage issues, declaratory judgment actions and aggravated liability; PIP/MP cases containing severe or catastrophic injuries, serious questions of law, extra contractual exposure or other regulatory penalties to the association; Subrogation litigation involving analysis of legal recovery theories, affirmative defenses, and applicable laws and doctrines
Works independently with minimal supervision; acts as a resource for colleagues with less experience
Applies advanced knowledge of claims litigation processes
Proactively manages litigation and acts as liaison with members, internal and external counsel
Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions
Represents USAA at mediations, case conferences, and/or trials
Reviews, audits, and approves legal fees and expenses
Partners and/or directs law firm vendors to facilitate timely lawsuit resolution
Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements
Synthesizes analyses, identifies root cause(s), and provides recommendations that influence litigation and business solutions
Provides insight and guides management and counsel on issues
Assists team members in reviewing, formulating, and documenting litigation plan and serves as a resource to team members on escalated issues of an unusual nature
Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
May serve as assistant to the Director of Litigation Operations and assigned to work on special projects and develop/conduct training
Will be prepared to assume responsibilities of the DLO, as needed, and demonstrate team leadership characteristics
Ensures members receive high levels of service from themselves and law firm vendors
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years of experience in lieu of a degree)
6 years of relevant work experience handling complex liability and complex first party claims or progressive experience in complex litigation
2 years customer contact experience
Claims adjusters license in assigned state or ability to obtain license within 3 months
Advanced knowledge of strong negotiation techniques and customer service skills
Excellent communication skills
Advanced knowledge of P&C policies and state laws
Advanced knowledge of regulatory compliance related to claims and claims litigation
Experience handling large losses auto, property or commercial
Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint
Preferred
7+ years' experience handling casualty liability claims to include bodily injury and uninsured/underinsured motorist bodily injury claims
3+ years' direct handling of Auto Bodily Injury and Uninsured/Underinsured Motorist Litigation to resolution
Experience managing complex litigation, to include BI cases involving serious bodily injury, disputed damages with potential for excess exposure, cases with complex coverage issues, declaratory judgment actions and aggravated liability; PIP/MP cases containing severe or catastrophic injuries, serious questions of law, extra contractual exposure or other regulatory penalties to the association; Subrogation litigation involving analysis of legal recovery theories, affirmative defenses, and applicable laws and doctrines
Familiarity with injury claims litigation processes
Working litigation claims in the East Coast region
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
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