Schulte Hospitality Group · 16 hours ago
Front Office Manager - The Hoxton, Chicago
Chicago, IL
Full-time
Onsite
Mid, Senior LevelSchulte Hospitality Group is looking for a Front Office Manager to join their team at The Hoxton, Chicago. The role involves managing the Front Office operations and team to ensure exceptional guest experiences while supporting the Director of Rooms with various responsibilities.
Business DevelopmentConsultingHospitalityManagement Consulting
Responsibilities
Work with the entire Front Office team to deliver personalized service that exceeds guest expectations
Support an environment of learning to ensure all members of the team are trained to understand and follow all standards of operation
Ensure the accuracy of data in all systems and support the necessary daily reports for all departments as directed by the Director of Rooms
Manage the daily overbooking levels and work collaboratively with all departments to ensure maximum occupancy
Use a wide range of coaching skills to ensure that the team are well motivated and informed of day to day activities
Support the ambitious but realistic objectives for the team to ensure maximum occupancy and outstanding guest satisfaction levels
Monitor the performance of the team and give regular feedback to the DOR and the team members
Support recruitment efforts for the Front Office team
Help manage all costs related to the Front Office team to agreed budgets and forecast levels including inventory and productivity/payroll
Support the control and management of the front desk retail
Support the management of the night team ensuring that all night audit procedures are monitored, and figures and supporting documents are given to the Finance team
Play an active role in projects that involve the development and evolution of the Front Office team. Work collaboratively with other departments to solve issues and create delightful guest experiences
Assist the Director of Rooms to manage any changes in operating procedures
Assist the Director of Rooms with any statistical analysis of the Front Desk team
Process payroll weekly and ensure that all time and attendance is recorded as it pertains to the schedule provided by the DOR
Play a key role in team development and training
Be hands-on and willing to regularly work both front and back of house, maintaining lobby presence, spending time with guests and team members alike
Qualification
Required
Several years of Front Office experience, including managing a team
Minimum of High School education
You're a great schedule maker and love to plan ahead – you'll make sure we have the right team in place at the right time
You execute. You get things done
You are scarily organized and neat
You have a keen eye for detail and love to share your notes and feedback
You're a natural host and can make guests and team members feel at home in our hotel
You take ownership of issues, solve problems and make effective decisions within a team
Ability to work positively and collaboratively to achieve the highest standards of delivery at work
Your humble and open to ideas. We leave our egos at the door and help get shit done
You're up for doing things differently and trying (almost) everything once
If we got stuck in a lift together, we'd have a good time and share a few laughs
Preferred
Post-high school education preferred
You're an Opera Cloud wiz and can take a supportive role in the implementation and on-going training process
Benefits
PTO
Great healthcare
Competitive salary & tips
Nifty rewards for going the extra mile and living our values
Excellent discounts across the Hoxton family for you and your nearest and dearest
Plenty of opportunity to progress and change it up as part of a global family of brands
Training to get you settled into your role, learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
Regular team get togethers
Company
Schulte Hospitality Group
Schulte Hospitality Group is a premier hospitality management and development company, overseeing a global portfolio of more than 240 hotels, restaurants, and other related hospitality ventures with a team of over 10,000 team members.
Founded in 1999
10001+ employees
H1B Sponsorship
Schulte Hospitality Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Kal Patel
Senior Vice President, Hotel Acquisitions and Chief of Staff
Eric Schwartz
Chief Investment Officer
Recent News
2025-09-17
Company data provided by crunchbase