IT Contractor-Desktop Support Lead jobs in United States
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Pano AI · 1 day ago

IT Contractor-Desktop Support Lead

positionUnited States
timeContract
remoteRemote
seniorityMid Level
money$52/hr - $59/hr
date3+ years exp

Pano AI is a growth-stage hybrid-remote start-up focused on early wildfire detection and intelligence. They are seeking an experienced IT Contractor to lead desktop support operations, ensuring a reliable and secure technology experience for employees across a distributed workforce.

Artificial Intelligence (AI)HardwarePublic SafetySoftware
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H1B Sponsor Likelynote

Responsibilities

Serve as the primary point of contact for all desktop support needs across Mac and Windows devices
Troubleshoot and resolve hardware, software, and connectivity issues quickly and effectively
Manage device onboarding, provisioning, and deprovisioning processes through MDM (e.g., JumpCloud)
Maintain compliance with IT security standards — including patching, endpoint protection, and asset tracking
Coordinate with vendors and internal teams for escalations and system improvements
Document and continuously improve support processes to enhance efficiency and user satisfaction

Qualification

IT support experienceMacOS troubleshootingWindows troubleshootingGoogle WorkspaceMDM systemsJiraOktaCustomer service skillsISO 27001 familiaritySOC 2 familiarityCommunication skills

Required

3+ years of hands-on IT support experience, preferably in a SaaS or startup environment
Strong knowledge of macOS and Windows troubleshooting, Google Workspace, Jira, Okta, and MDM systems
Excellent communication and customer service skills; able to support a remote, fast-paced team

Preferred

Familiarity with ISO 27001 or SOC 2 compliance requirements is a plus

Benefits

Comprehensive medical, dental, and vision coverage
Matching 401(k) plan
Flexible paid time off

Company

Pano AI

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Pano AI (Pano) is the leader in early wildfire detection and intelligence, providing government, utilities, insurers, and private landowners with advanced tools and realtime situational awareness to quickly mitigate wildfire threats while protecting lives, property, and the environment.
dateFounded in 2019
location
San Francisco, California, USA
people-size51-200 employees
web-link
https://www.pano.ai

H1B Sponsorship

Pano AI has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)

Funding

Current Stage
Growth Stage
Total Funding
$89M
Key Investors
Valor Equity PartnersInitialized Capital
2025-06-16Series B· $44M
2023-07-10Series A· $17M
2022-09-19Series A· $20M

Leadership Team

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Sonia Kastner
Co-Founder and CEO
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Arvind Satyam
Chief Commercial Officer & Co-Founder
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Recent News

Pano AI
TIME Recognizes Pano AI Among the 100 Most Influential Companies of 2025 for Advancing AI in Wildfire Detection
2025-06-26
PR Newswire
First CenterPoint Energy Resiliency Technology Summit showcases innovative new tools to help improve hurricane preparedness and response
2025-06-25
Pando
Pando and JBF Consulting Release 2025 Report on the State of AI in Logistics
2025-06-24
Company data provided by crunchbase