Guidehouse · 11 hours ago
ServiceNow Business Analyst
United States
Full-time
Remote
Mid Level
$92K/yr - $153K/yr
4+ years expGuidehouse is a consulting firm that focuses on providing innovative solutions in cloud services. The ServiceNow Business Analyst will lead projects, collaborate with development teams, and translate business requirements into technical solutions.
AdviceConsultingManagement Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Leading ServiceNow projects, including interacting with clients and users to identify and translate functional requirements
Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications
Translating complex business requirements into technical designs and solutions using ServiceNow
Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes
Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts
Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications
Staying current with ServiceNow products, features, and industry trends to drive innovation
Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations
Building functional work products such as, but not limited to, process maps, design documents, and communications
Supporting functional product testing and training activities
Creating technical and functional documentation for ServiceNow solutions
Qualification
Required
Must be able to OBTAIN and MAINTAIN a Federal or DoD 'SECRET' security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse
A Minimum of FOUR (4) years of ServiceNow or similar technology implementation experience
A bachelor's degree is required
Agile, SCRUM, or SAFe certifications
Experience with Software Development Lifecycle methodologies, deliverables, and controls
Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
Experience with Software Development Lifecycle methodologies, deliverables, and controls
Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
Experience working in an Agile environment
Ability to self-direct, prioritize, and manage multiple tasks and demands
Preferred
Candidates with an Active 'SECRET' or higher-level clearance are preferred
One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD)
Excellent verbal and written communication skills
Strong analytical, problem-solving skills
Ability to work effectively in a team environment
Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
Heightened attention to detail
Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau
Hands-on experience configuring ServiceNow solutions
General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment
Benefits
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
Company
Guidehouse
Guidehouse offers consulting services for public and commercial markets with expertise in management, technology, and risk consulting.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.75MKey Investors
Mission Daybreak
2023-11-06Acquired
2023-02-16Grant· $0.75M
Leadership Team
Scott McIntyre
Chairman and CEO
Alicia Harkness
Partner
Recent News
Washington Technology
2026-01-16
Washington Technology
2026-01-09
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