UPMC · 16 hours ago
Sr. Manager, Patient Financial Support
Pittsburgh, PA
Full-time
Hybrid
Mid, Senior Level
3+ years expUPMC is hiring a full-time Sr. Manager, Patient Financial Support to support the Pre-Arrival Department. This role is responsible for directing functions that support accurate billing and collections of accounts receivable, maintaining acceptable levels of accounts receivable, and managing day-to-day operations of the Revenue Cycle while ensuring compliance with regulations.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Establish procedures to ensure appropriate billing and payment cycles of patient accounts are maintained. Keep abreast of all healthcare changes and third-party payer regulations and ensure updates to systems, policies, and procedures are implemented
Quarterly 100% evaluation regarding retention of key management and staff
Demonstrate effective leadership skills. Ensure adequate staffing coverage of different functions within department and that tasks are completed within a timely fashion
Demonstrate effective time management skills and ability to prioritize duties and effectively manage workforce
Manage the assigned book of business by establishing processes and procedures. Ensure all goals are achieved. Plan and organize resources (e.g., people, equipment, and supplies) to meet unit goals. Monitor outcomes to improve internal controls and productivity levels
Monitor and maintain system, and system interfaces, to ensure the accuracy of billing and collections. Ensure that all policies, processes, reports, schedule, and logs are properly maintained and issued as required
Select, develop and evaluate personnel to ensure that, through individual accomplishments, UPMC goals are achieved. Mentor and develop personnel as outlined in the Career Development plan. Assist in providing training to staff and identify opportunities to enhance their knowledge. Assist in recruitment of new personnel and evaluate employees under own supervision
Perform all duties and responsibilities according to the philosophy and standards of UPMC, embracing the system-wide core competencies. Adhere to the UPMC and Revenue Cycle Standards of Conduct
Refrain from disclosing or revealing confidential information to any person and do not access patient or coworker records (either electronic or files) except as specifically necessary to perform job duties
Document appropriate account activity in system(s)
Value and respect diversity in the work-force and among patients/families and customers. Demonstrate high standards, honesty, fairness, and loyalty throughout all levels of the organization
Attend all mandatory training as defined in UPMC and Revenue Cycle Policies and Procedures manuals
Assist in providing training to staff on compliance related responsibilities and monitor employee's compliance related activities. Review and update policies and procedures for the prompt and accurate billing and follow-up of accounts. Continuously audit staff performance for quality/compliance
Use root-cause analysis of processes resulting in failure to achieve departmental and individual goals. Identify problems, define alternatives, and recommend practical, efficient solutions
Develop and implement controls in assigned functional areas. Develop a consistent process for review of assigned functional areas. Ensure that all policies, processes, reports, schedules, and logs are properly maintained and issued as required
Ensure all staff members perform in accordance with system-wide competencies behaviors and maintain departmental productivity levels and compliance with quality standards
Demonstrate open and ongoing communication with other departments, payers, vendors, etc. and promote a positive customer service environment
Qualification
Required
Bachelor's degree and 3 years of relevant experience, OR High School Diploma or equivalent and 5 years of relevant experience required
Previous supervisory or management experience required
Strong automated billing and health care accounts receivable management experience is highly preferred
Strong analytical skills utilizing PC-based software applications are required
The individual must demonstrate the ability to develop and maintain a working environment conducive to the education and training of staff
This position requires organization and time management skills
The individual must possess the ability to develop and maintain a working environment conducive to the education and training of staff
The incumbent must develop and manage relationships with colleagues in a professional, independent manner
The position requires the ability to maintain confidentiality with regard to all assignments
Must possess analytical problem-solving skills as well as the ability to coordinate the work of others and communicate effectively with all levels of management
Act 34
Preferred
Strong automated billing and health care accounts receivable management experience is highly preferred
Certification as a Manager of Patient Accounts (CMPA) under the Healthcare Financial Management Association (HFMA) is desirable
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
President and CEO
Frederick M. Hargett
Chief Financial Officer
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