Galloway & Company, LLC · 1 day ago
Tier 2 IT Support Technician
Greenwood Village, CO
Full-time
Onsite
Mid Level
$75K/yr - $85K/yr
4+ years expGalloway & Company, Inc. is a people-first company focused on collaboration, innovation, and career growth. The Tier 2 IT Support Technician provides advanced technical support for end-user computing and core business applications, serving as the escalation point for Tier 1 issues and supporting ongoing IT operations and projects.
ArchitectureCivil EngineeringConsulting
No H1B
Responsibilities
Serve as escalation point for Tier 1 support requests involving hardware, software, and access issues
Troubleshoot Windows and/or macOS operating systems, Office 365/Microsoft 365, and common business applications
Resolve issues related to performance, connectivity, application failures, and user profile corruption
Provide white-glove support for executives and critical staff when required
Support Active Directory, Azure AD, Group Policy, and identity/access management
Assist with endpoint management (Intune, SCCM, JAMF, or similar)
Troubleshoot network connectivity issues (LAN/WAN/Wi-Fi, VPN, DNS, DHCP)
Support printers, peripherals, and conferencing systems
Own assigned tickets through resolution, meeting SLA and customer satisfaction targets
Accurately document issues, resolutions, and knowledge articles in the ITSM platform
Identify recurring issues and recommend preventative solutions or automation
Assist in improving Tier 1 scripts, procedures, and escalation paths
Follow IT security policies and best practices
Assist with user access reviews, MFA support, and endpoint security issues
Escalate potential security incidents per incident response procedures
Participate in IT projects such as system upgrades, rollouts, migrations, and refresh cycles
Test new tools, software, and configurations prior to deployment
Provide feedback on technology gaps, risks, and user experience improvements
Qualification
Required
Strong troubleshooting skills across hardware, OS, applications, and basic networking
Experience with Microsoft 365, Active Directory, and endpoint management tools
4–6 years of professional IT support experience (Tier 2 or equivalent)
High School or equivalent
Preferred
Associate or bachelor's degree preferred
Benefits
100% employer-paid benefits, setting a high standard in the industry
Opportunities for biannual performance bonuses and profit sharing
A workplace culture that emphasizes internal promotion, mentorship, and career advancement
Nationally recognized as a great place to work—thanks to our outstanding teams and commitment to quality
Company
Galloway & Company, LLC
Galloway provides a full suite of architecture, engineering and survey services to comprehensively support development needs.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-05-14Private Equity
Leadership Team
John Wirtz
Chief Financial Officer
Recent News
GlobeNewswire News Room
2024-11-27
Company data provided by crunchbase