Honeywell · 6 hours ago
Sr Customer Support Management Professional
Phoenix, AZ
Full-time
Hybrid
Senior LevelHoneywell is a leading organization that addresses complex challenges in automation and technology. They are seeking a Sr Customer Support Management Professional who will specialize in Fire Station Alerting systems, engage directly with clients, and deliver comprehensive training to ensure successful deployment and client satisfaction.
AerospaceElectronicsInformation TechnologyInnovation ManagementManufacturingService Industry
No H1B
U.S. Citizen Only
Responsibilities
Customer Engagement: Serve as the primary in-field liaison for clients and installation teams, delivering expert-level service and technical support for advanced fire station alerting systems. Ensure all customer interactions reflect the highest standards of professionalism and technical competence
Technical Expertise: Apply deep knowledge of fire station alerting technologies to diagnose, troubleshoot, and resolve complex system issues. Implement solutions that optimize system reliability and performance, leveraging best practices and industry standards
Training and Support: Design and deliver comprehensive, hands-on training programs for end-users and installation personnel, covering both software and hardware components. Ensure participants achieve full operational proficiency and provide ongoing technical support to address emerging needs
Travel: Demonstrate flexibility and readiness for extensive travel to diverse fire station sites, performing installation, maintenance, and technical support activities to uphold system integrity and client satisfaction
Documentation: Maintain meticulous records of all customer engagements, technical challenges, and resolutions. Develop and update technical documentation, training materials, and user guides to support knowledge transfer and system sustainability
Collaboration: Collaborate effectively with internal stakeholders, including project managers, ISC teams, and technical support staff, to ensure seamless project execution and continuous improvement
Subcontractor Management: Oversee and coordinate subcontractor activities, ensuring strict adherence to project specifications, timelines, and quality standards. Validate that all subcontractor deliverables align with organizational requirements and client expectations
Systems Inspection: Conduct rigorous inspections and performance evaluations of fire station alerting systems to verify compliance with operational standards. Execute detailed site surveys and technical assessments to inform system enhancements and risk mitigation strategies
Qualification
Required
Proven experience in technical roles that involve customer interaction, or direct work within fire services or Public Safety Answering Point (PSAP) settings
Advanced technical proficiency and in-depth familiarity with fire station alerting systems or comparable mission-critical technologies
Exceptional communication and instructional capabilities, with a proven ability to articulate complex technical concepts clearly to diverse audiences
Willingness and ability to travel extensively and operate autonomously in various locations throughout the United States and Canada
Strong analytical and critical thinking skills, with a demonstrated aptitude for effective problems solving in high-pressure situations
Capable of lifting objects weighing up to 50 pounds
Able to stand for extended durations
Comfortable working on ladders
Willing to work in environments without climate control
Must be a US Citizen due to contractual requirements
Preferred
Demonstrated operational experience within emergency services environments or direct involvement in fire station operations
Possesses in-depth expertise in IT networking architectures, protocols, and industry best practices essential for supporting mission-critical systems
Proficiency in the configuration, integration, and maintenance of radio communication systems utilized in public safety applications
Expertise in authoring comprehensive technical documentation and developing user guides to facilitate knowledge transfer and system adoption
Demonstrated expertise in interpersonal communication and client relationship management, consistently cultivating lasting partnerships and achieving high levels of stakeholder satisfaction
Benefits
Employer-subsidized Medical
Dental
Vision
Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
EAP
Educational Assistance
Parental Leave
Paid Time Off (for vacation, personal business, sick time, and parental leave)
12 Paid Holidays
Company
Honeywell
Honeywell is a technology and manufacturing company that produces products for the automation, aviation, and energy transition industries.
Founded in 1906
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4M2009-10-27Grant· $11.4M
1985-09-27IPO
Leadership Team
Jim Masso
President & CEO - Honeywell Process Solutions
Vimal Kapur
Chairman and Chief Executive Officer
Recent News
2026-01-23
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