Aviation Institute of Maintenance · 6 hours ago
Campus Receptionist
Norfolk, VA
Full-time
Onsite
New Grad, Entry Level
$16/hr - $20/hrAviation Institute of Maintenance is a premier institution dedicated to advancing aviation maintenance through exceptional education and training. The Campus Receptionist is responsible for creating a welcoming atmosphere for visitors, managing inbound calls, and supporting the Admissions Department with documentation tasks.
EducationHigher EducationTraining
Responsibilities
Greet and assist all visitors to the campus, providing information and directing them to the appropriate departments or services
Handle inbound calls, addressing inquiries and facilitating communication between the campus and external stakeholders
Assist the Admissions Department with electronic and hardcopy documentation tasks, ensuring accurate record-keeping and timely processing of materials as assigned by the Director of Admissions
Greet all campus visitors warmly and professionally, ensuring a positive first impression and providing exceptional customer service as a liaison between students and staff
Answer incoming calls following established telephone techniques, efficiently directing inquiries to the appropriate personnel as directed by the Campus Director of Admissions
Provide comprehensive administrative assistance to faculty and staff, performing various tasks as needed at the discretion of the Director of Admissions
Enter and manage inquiries into CampusNexus promptly, utilizing the Quick Lead method or Inquiry Folder. Conduct daily audits of inquiries using the Lead Master Listing Summary Report, distributing findings to the Director of Admissions by a designated time
Maintain a running list of lead returns and assist with lead distribution under the guidance of the Director of Admissions, ensuring accurate reporting and follow-up on missed appointments
Generate daily activity reports detailing interviews and financial aid appointments, submitting updates throughout the day to the Director of Admissions and the Admissions team
Be prepared to perform additional duties as assigned by the Director of Admissions, demonstrating adaptability and a collaborative spirit within the admissions team
Qualification
Required
High School Diploma or GED, or equivalent on-the-job experience
Ability to work in a fast-paced, performance-driven, compliance-oriented educational environment
Detail-oriented, analytical, highly organized, and have the ability to multi-task, prioritize tasks, and work well under pressure
Demonstrate a high level of integrity, strong work ethic, and professionalism
Persuasive and effective verbal and written communication skills, with a strong focus on customer service in an educational setting
Highly motivated and goal-oriented, with strong problem-solving skills
Must be able to work independently and as collaborative team member and have exceptional interpersonal skills
Excellent computer skills are required with proficiency in MS Office applications including, but not limited to, Word, Excel, Outlook, SharePoint, and Teams
Ability and willingness to work outside of regular work shifts as necessary or as requested by Supervisor
Preferred
Experience as a Receptionist/multi-line telephone system
Prior experience in a college admissions environment
CampusNexus experience
Benefits
401(k) and Matching: Secure your future with our competitive retirement savings plan.
Comprehensive Health Coverage: Enjoy Health, Dental, and Vision insurance to keep you and your family healthy.
Life Insurance: Peace of mind with life insurance options.
Parental Leave: Support for new parents during important life transitions.
Paid Time Off: Recharge with paid time off to promote work-life balance.
Employee Assistance Program: Access to resources for personal and professional support.
Tuition Reimbursement: Invest in your future with financial support for further education.
Company
Aviation Institute of Maintenance
Aviation Institute of Maintenance provides education and personal enrichment for students interested in the Aviation Maintenance profession.
Founded in 1969
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Lawrence
Partnership Developer
Recent News
Company data provided by crunchbase