Acron Aviation · 21 hours ago
Operations Support Specialist
Salt Lake City, UT, US
Full-time
Onsite
New Grad, Entry Level
0+ years expAcron Aviation is a leader in commercial driving simulators, and they are seeking a motivated and detail-oriented Operations Support Specialist to join their team. This role involves providing customer support, technical troubleshooting, and assisting with the assembly of advanced driving simulators.
AerospaceManufacturing
Responsibilities
Receive and respond to inbound telephone calls from customers
Document, troubleshoot, and resolve system issues with professionalism and accuracy
Escalate complex technical issues to the appropriate teams when necessary
Maintain accurate records of customer interactions and resolutions in support systems
Assist with the assembly, setup, and calibration of high-end driving simulators
Perform functional tests to ensure all systems meet quality and performance standards
Provide support to senior technicians during simulator installations and upgrades
Maintain a clean and organized workspace, following safety and quality protocols
Work closely with the operations, engineering, and support teams to resolve issues
Report recurring problems and provide feedback to improve products and processes
Participate in training sessions to expand technical knowledge and customer service skills
Qualification
Required
Requires a High School Diploma or equivalent
0 to 3 years of prior related experience
Strong communication skills, both verbal and written
Basic technical aptitude and willingness to learn new systems
Ability to work effectively in a team environment and independently when needed
Detail-oriented with strong organizational and problem-solving skills
Customer-focused with a positive, professional attitude
Preferred
Associate or bachelor's degree preferred
Experience in customer support, help desk, or technical troubleshooting
Familiarity with hardware assembly, electronics, or simulation systems
Knowledge of ticketing systems, CRM tools, or technical documentation practices
Company
Acron Aviation
Acron Aviation provides innovative pilot training, simulation, avionics, and flight data intelligence solutions to the aviation sector.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-11-27Acquired
Recent News
2025-10-16
Company data provided by crunchbase