Sira Consulting, an Inc 5000 company · 15 hours ago
Desktop Support Technician
Phoenix, AZ
Contract
Hybrid
New Grad, Entry LevelSira Consulting is an Inc 5000 company seeking a Desktop Support Technician to deliver world-class IT support to onsite and remote executives. The role involves resolving complex issues, performing hardware/software installations, and providing proactive support to high-profile individuals.
ContentMobile AppsTrainingWeb Design
Hiring Manager
Swapnil Sagar
Responsibilities
Deliver world-class IT support to onsite and remote executives
Independently resolve complex, break/fix issues in person or via telephone
Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
Setup and monitor high-priority executive meetings utilizing collaboration and AV services
Provide technical support to Office Services as needed
Provide recommendations regarding new technologies to better support all executives, and users
Perform regular walkthroughs to provide proactive support to high visible individuals
Acts as a resource for IT projects and initiatives in other functional areas as needed
Receive and respond to incoming support requests in a timely manner including off hours
Follow set procedures for logging, reporting, and statistically monitoring desktop operations
Set reasonable expectations that can be counted on
Present the facts transparently to promote collaborative solutions
Working technical knowledge of current protocols, operating systems, and standards
Strong written and oral communication skills with a focus on executive level support
Analytical and problem-solving abilities, with keen attention to detail
Self-motivated and directed, with the ability to effectively prioritize and execute
Experience working in a team-oriented, collaborative environment
Strong customer-service orientation with a focus on customer satisfaction
Highest degree of professionalism and integrity
Flexibility to be on call during off hours and weekends
Ability to research and test new technologies and solutions
Time management and organizational skills
Qualification
Required
Deliver world-class IT support to onsite and remote executives
Independently resolve complex, break/fix issues in person or via telephone
Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
Setup and monitor high-priority executive meetings utilizing collaboration and AV services
Provide technical support to Office Services as needed
Provide recommendations regarding new technologies to better support all executives, and users
Perform regular walkthroughs to provide proactive support to high visible individuals
Acts as a resource for IT projects and initiatives in other functional areas as needed
Receive and respond to incoming support requests in a timely manner including off hours
Follow set procedures for logging, reporting, and statistically monitoring desktop operations
Set reasonable expectations that can be counted on
Present the facts transparently to promote collaborative solutions
Working technical knowledge of current protocols, operating systems, and standards
Strong written and oral communication skills with a focus on executive level support
Analytical and problem-solving abilities, with keen attention to detail
Self-motivated and directed, with the ability to effectively prioritize and execute
Experience working in a team-oriented, collaborative environment
Strong customer-service orientation with a focus on customer satisfaction
Highest degree of professionalism and integrity
Flexibility to be on call during off hours and weekends
Ability to research and test new technologies and solutions
Time management and organizational skills
Company
Sira Consulting, an Inc 5000 company
SiRA Consulting is a Certified MBE consulting company that was founded in 2012.
Founded in 2012
201-500 employees
H1B Sponsorship
Sira Consulting, an Inc 5000 company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (50)
2023 (42)
2022 (63)
2021 (86)
2020 (70)
Funding
Current Stage
Growth StageCompany data provided by crunchbase