Humana · 1 day ago
Specialty Pharmacy Inbound Contacts Representative
United States
Full-time
Remote
Entry Level
$38K/yr - $46K/yr
2+ years expHumana is a leading healthcare company that is dedicated to putting health first. As an Inbound Contacts Representative, you will be responsible for managing incoming inquiries related to specialty medications and providing comprehensive support to members while collaborating with various departments to ensure efficient service delivery.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Address incoming telephone, digital, or written inquiries
Perform basic administrative/clerical/operational/customer support/computational tasks
Schedule the delivery of specialty medications directly to members' homes or their designated medical office (MDO)
Address multiple benefits-related inquiries from members, ensuring they have comprehensive information and support
Collaborate with multiple departments to provide seamless and efficient assistance to members
Thoughtfully de-escalate calls, handling every member interaction with care
Address customer needs which may include complex benefit questions, resolve issues, and educate members
Record details of inquiries, comments or complaints, transactions or interactions and take action accordingly
Escalate unresolved and pending customer grievances
Qualification
Required
2+ years of customer service experience
Customer service orientation
Strong attention to detail
Intermediate typing and computer navigation skills, including use of multiple computer applications simultaneously
Experience providing detailed troubleshooting and resolutions to users
Resolve problems and develop favorable solutions
Verbal and listening communication skill
Preferred
Associate's or Bachelor's Degree
Previous inbound call center or related customer service experience
Healthcare experience
Pharmacy experience
Bilingual in English / Spanish with the ability to speak, read, and write in both languages without limitations or assistance
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Caleb Gallifant
Chief Operating Officer, CenterWell Home Health
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase