Zoox · 11 hours ago
Senior City Operations Manager
Austin, TX
Full-time
Onsite
Senior Level, Lead/Staff
$120K/yr - $150K/yr
8+ years expZoox is developing the first ground-up, fully autonomous robotaxi fleet and the supporting ecosystem required to bring this revolutionary technology to market. As a Senior Operations Manager, you will be pivotal in bringing our autonomous vehicle service to life in our new markets, focusing on managing the day-to-day operations of our L3 test vehicles and robotaxi fleet.
Artificial Intelligence (AI)Autonomous VehiclesMachine LearningRoboticsTransportation
Responsibilities
Lead, develop, and manage teams of Zoox and contingent workforce personnel responsible for Zoox’s test fleet and robotaxi service fleet
Develop and implement operational strategies to optimize fleet performance by mastering operational workflows and performance metrics to eliminate waste and create value
Oversee daily fleet operations, including vehicle deployments, maintenance tracking, and service coverage
Drive operational excellence by being customer-focused and partnering with product and key stakeholders to create the ultimate rider experience for our customers and business partners
Collaborate with cross-functional teams to ensure smooth integration of technology updates and service enhancements
Build and maintain strong relationships with local stakeholders and regulatory bodies
Establish and monitor KPIs for service reliability, safety, and customer satisfaction
Plan, evaluate, and improve site operations in terms of quality, safety, and efficiency
Deliver effective change leadership while regularly communicating performance trends and improvements to the organization
Qualification
Required
Bachelors Degree
8+ years leading the business side of relevant large-scale operations
3+ years of managing large teams of FTEs and contingent labor
Management of continuous safety standards and improvement initiatives
Experience in change management processes & managing large amounts of data
Ability to work on-site at your market's facilities
Ability to travel when necessary
Preferred
Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
5+ years working in an NPI environment and cross-functionally with PMO or engineering organizations
Working with cross-functional teams on go-to-market initiatives
Experience in the autonomous vehicle, transportation dispatch, and emergency response industries
PMP certification, or equivalent
Benefits
Paid time off (e.g. sick leave, vacation, bereavement)
Unpaid time off
Zoox Stock Appreciation Rights
Amazon RSUs
Health insurance
Long-term care insurance
Long-term and short-term disability insurance
Life insurance
Company
Zoox
Zoox is an AI robotics company that provides mobility-as-a-service and self-driving car services. It is a sub-organization of Amazon.
1001-5000 employees
H1B Sponsorship
Zoox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (293)
2024 (297)
2023 (209)
2022 (204)
2021 (131)
2020 (83)
Funding
Current Stage
Late StageTotal Funding
$955MKey Investors
Grok Ventures
2020-06-26Acquired
2019-10-21Convertible Note· $200M
2018-07-08Series B· $465M
Leadership Team
Nelson Pedreiro
Sr. Vice President, Hardware
Z
Zheng Gao
Director of Hardware Engineering
Recent News
2026-01-16
Business Insider
2026-01-16
Channel NewsAsia
2025-12-24
Company data provided by crunchbase