Russell Tobin · 8 hours ago
Customer Service Analyst
United States
Full-time
Remote
Mid Level
$18/hr - $22/hrRussell Tobin is supporting a client in the Medical Devices industry by seeking a Customer Service Analyst. The role involves managing customer issue resolutions, analyzing customer payments, and collaborating with various stakeholders to ensure effective account management.
ConsultingHuman ResourcesLegalStaffing Agency
Responsibilities
Lead end-to-end customer issue resolution management and analysis for U.S. customer operations within an assigned business group
Research and analyze customer payments, delinquencies, and creditworthiness to identify root causes and implement preventative action plans that improve productivity and processes
Partner with customers, sales teams, and internal stakeholders to resolve delinquent accounts
Independently perform collection activities on past-due accounts within established credit policies using phone, email, and written communication
Use strong verbal and written communication skills to drive results and maintain a positive customer experience
Perform in-depth analysis of customer payment behavior, open accounts receivable items, and delinquency trends to implement effective resolution strategies
Establish and maintain credibility and trust with customers and internal partners through timely, accurate issue resolution and detailed reporting
Qualification
Required
Accounts Receivable
Customer Service
Financial Analysis
Continuous Process Improvement
Customer Payment Behavior
Accounts Receivable / Collections
Preferred
Direct experience in B2B collections
Dispute management experience within Accounts Receivable
Strong knowledge of financial statement analysis, negotiation techniques, and credit principles
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint) and Power BI reporting
Strong organizational, communication, and interpersonal skills
Demonstrated initiative in process improvement and ability to influence change
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
A 401(k)-retirement savings
Life & disability insurance
An employee assistance program
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Employee discounts with some preferred vendors
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
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