Greenheck Group · 1 day ago
IT Support Technician
Knoxville, TN
Full-time
Onsite
New Grad, Entry Level
$23.75/hr - $29.34/hr
0+ years expGreenheck Group is a global leader in air movement and ventilation, committed to fostering innovation and opportunity. As an IT Support Technician, you will assess and recommend hardware and software configurations, install and maintain PC hardware, and provide technical assistance to end users and technical staff.
Heating Ventilation and Air Conditioning (HVAC)IndustrialManufacturing
Responsibilities
Inspect PC equipment, set up and test PCs and peripherals such as monitors, keyboards, printers, wireless accessories. Prepare PCs for delivery and installation at users work center or shop floor
Install, maintain and support operating system software, including the determination of errors and the application of corrections, as necessary
Provide first and second level of trouble-shooting in resolving problems. Use ticketing software to document and escalate issues to additional support teams
Maintain good working relationships with manufacturing vendors and support providers
Coordinate the work of vendor representatives assisting in system maintenance or upgrades
Diagnose system hardware, software, and operator problems. Recommend or perform minor remedial actions to correct problems based on knowledge of system operations
Work with IT management to provide proper levels of customer service based on customer needs
Work with remote users across corporate environment to provide support with various remote-control software
Practice effective time management and prioritization of tasks
Work with support personnel in all areas of IT including Networks, Programming, Systems, and Analysis for issue resolution and continuous improvement
Develop policies and procedures that outline how problems are identified, documented, assigned, and corrected
Attend technical conferences, formal training classes, and seminars to keep abreast of new hardware and software product developments
Must be able to work flexible hours to assist with computer maintenance and upgrades
Qualification
Required
0-2 years of relevant work experience required
High school or GED required
Proficiency in Microsoft Office suite, MS Windows, iOS
Knowledge of computer hardware and configurations
Preferred
2 Year / Associate Degree preferred
Benefits
Health & Family Support
Financial Security
Learning & Development
Rewards & Recognition
Wellbeing & Mental Health
Work-Life Balance
Fun Perks
Company
Greenheck Group
Greenheck Group manufactures commercial air movement, control, and conditioning equipment.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Kurt Schoenrock
Chief Financial Officer
Carrie Strobel
Chief Human Resources Officer (CHRO)
Company data provided by crunchbase