Tint · 21 hours ago
VP of Operations
United States
Full-time
Remote
Director/Executive
$225K/yr - $280K/yr
15+ years expTint is a company that enables SaaS platforms and marketplaces to unlock growth through embedded insurance. As the Vice President of Operations, you will lead core operational functions and shape high-impact initiatives across various departments, while establishing systems that support growth and operational excellence.
Artificial Intelligence (AI)Information TechnologyInsuranceInsurTechMachine LearningSoftware
No H1B
Hiring Manager
Matheus Riolfi
Responsibilities
Lead core operational functions: Customer Support, Claims, Agency Ops, and Legal & Compliance
Build and formalize SOPs and scalable workflows to support existing programs and launch many new ones
Create the vision for a modern Operations team, including AI-augmented execution to drive quality and efficiency
Establish and monitor KPIs that demonstrate operational excellence and customer impact
Support the full lifecycle of new product offerings by creating reusable operational playbooks across insurance products
Collaborate cross-functionally to prioritize and execute operations initiatives
Translate customer + policyholder feedback into clear business requirements for Product and Engineering
Qualification
Required
15+ years leading Operations in high-growth technology companies, scaling teams and business units end-to-end
5+ years in insurance with deep understanding of insurance ops + compliance-driven workflows
Experience operating within an MGA model (or equivalent exposure working closely with MGAs/carriers)
Strong strategic and executional range—comfortable shifting between big-picture planning and hands-on implementation
Analytical and adaptable: you can deep-dive complex operational problems, operate in ambiguity, and drive clear outcomes
Excellent communicator and cross-functional leader; strong stakeholder management skills
Proven people leader who builds high-performing teams and drives accountability
Able to travel roughly monthly for company and leadership offsites/retreats
Preferred
Bonus if you bring carrier-side perspective and/or call center / customer ops experience
Experience with ML/AI and automation in ops
Experience with APIs, SaaS, and/or Enterprise products
Strong business acumen (MBA, insurance designations, or equivalent ownership)
Benefits
Flexible Working. With team members working across time zones, we are outcome-focused and give our people the flexibility they need to do their best work. To support flexible working, we’ll give you a stipend to get your home office dialed in and we’ll also reimburse you for co-working space memberships.
Flexible Time Off. It's pretty simple: we don't control the days and hours that each of us works, so we're free to manage our time however we want to achieve the goals and deliverables we committed to. We have unlimited vacation time. Use it whenever you need to recharge!
Competitive Compensation. In addition to a competitive salary, you’ll receive equity as part of your offer. We’re all owners - when Tint succeeds, we all succeed! We also help you maximize your money by offering an FSA and a 401(k).
Comprehensive Healthcare. Tint covers 100% of employee (and dependent!) premiums for medical, vision and dental.
Company Retreats to Exciting Locations. We meet in person as a company twice a year to make sure we have time to connect in real life and get to have those conversations that are better done in person. These retreats are a mix of business and fun and we always choose a cool, central-ish location - think Barcelona, Playa del Carmen, Mallorca… Add on a few days of your flexible time off and you’ve almost got a free vacation somewhere cool!
Company
Tint
Tint empowers tech platforms to offer intrinsic embedded insurance - protecting their users from the inherent risks of using their platforms.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$28.75MKey Investors
QED Investors
2022-02-01Series A· $25M
2021-04-10Seed· $3.75M
2019-05-20Convertible Note
Leadership Team
Matheus Riolfi
Co-founder & CEO
Jérôme Selles
Co-Founder, Chief Data Officer
Recent News
Soma Capital
2026-01-14
2023-12-26
Company data provided by crunchbase