Regional Manager Branch Operations jobs in United States
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Imagenet · 19 hours ago

Regional Manager Branch Operations

positionTampa, Florida, United States
timeFull-time
remoteHybrid
senioritySenior Level
date5+ years exp

Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. The Regional Manager, Branch Operations is responsible for managing and optimizing regional branch operations, focusing on consistent execution, staff performance, and adherence to established metrics. This role involves working closely with senior operations leadership to implement standardized workflows and drive continuous process improvements.

Information Technology

Responsibilities

Oversee day-to-day operations across multiple branch locations
Execute against established productivity, quality, cost, and SLA targets
Escalate risks and performance issues to senior leadership as appropriate
Manage branch supervisors and operational staff
Support training and onboarding for client-specific processing requirements
Drive employee engagement and support retention initiatives
Ensure adherence to standardized workflows and operating procedures
Identify opportunities for incremental process improvements and digitization
Support new client implementations and workflow rollouts
Ensure compliance with records retention, privacy, and security requirements
Support business continuity planning and site readiness
Oversee facility operations and physical security in coordination with leadership
Monitor vendor performance and support cost-control initiatives

Qualification

Operations managementPeople leadershipProcess improvementDocument management systemsSix SigmaCommunication skillsProblem-solving skillsInterpersonal skills

Required

5–7 years of experience in operations management, preferably in healthcare or BPO environments
Experience managing multi-site or distributed teams
2-3 years of people leadership experience
Strong operational execution, problem-solving, and communication skills
Excellent interpersonal and communication skills
Regular travel to branch locations

Preferred

Familiarity with document management systems and workflow tools
Bachelor's degree in Business Administration, Operations
Six Sigma or continuous improvement training a plus

Company

Imagenet

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Imagenet is an IT company that provides call center solutions.
dateFounded in 2002
location
Alameda, California, USA
people-size1001-5000 employees
web-link
https://www.imagenetglobal.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
BV Investment Partners
2022-12-07Private Equity

Leadership Team

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Patrick Smith
Chief Customer Officer
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Recent News

PE HUB
BV-backed Imagenet adds Mudunuri and Sengupta to C-suite
2024-03-04
PE Hub
BV Investment Partners invests in Imagenet
2022-12-09
PR Newswire
BV Investment Partners Announces Growth-Oriented Investment in Imagenet
2022-12-07
Company data provided by crunchbase