Stockman of Montana · 1 day ago
CENTRAL CUSTOMER SERVICE SPECIALIST
Billings West, Billings, MT, US
Full-time
Onsite
Entry Level
1+ years expStockman of Montana is a bank that emphasizes exemplary customer service and operations. They are seeking a Central Customer Service Specialist to assist customers with online banking and various banking functions via phone, chat, and email.
AgricultureBankingFinancial ServicesInsuranceReal Estate
Responsibilities
As a contact center specialist, this position is important to the overall customer service and operations for the entire Stockman Bank system
It requires exemplary customer service skills and sufficient product and program knowledge to assist bank customers and other Stockman Bank employees with online banking, debit cards, bill pay, Zelle transfers and other various functions, via phone, chat, and email
Qualification
Required
Demonstrated ability to provide high quality customer service
Strong written and verbal communication skills
Good organizational skills
Concentrated attention to detail
Ability to multi-task
Ability to effectively learn computer programs necessary to perform day to day tasks
Microsoft Office experience (Word, Excel, Outlook)
Ability to learn to operate common office equipment such as copy machine and phone system
Typing skills averaging 30 wpm
High School diploma or equivalency
Ability to work in a scheduled/structured environment
Preferred
Previous banking experience
1-2 years customer service experience
Previous experience using ITI Software Programs
Company
Stockman of Montana
Founded in Miles City in 1953 by William Nefsy, Stockman is a Montana-born company committed to enriching the lives of Montanans and helping our communities succeed.
501-1000 employees
Funding
Current Stage
Late StageRecent News
bigskybusinessjournal.com
2025-01-23
Big Sky Business Journal
2024-04-19
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