Equinix · 21 hours ago
Network Service Engineer III
Dallas, TX
Full-time
Hybrid
Mid Level
$90K/yr - $136K/yrEquinix is the world’s digital infrastructure company®, enabling innovations that enrich our work, life, and planet. The Network Service Engineer III will ensure the reliability and security of strategic network platforms, providing second-level support and collaborating with various teams to optimize performance and implement best practices.
Cloud Data ServicesData CenterInformation TechnologyInfrastructureInternetSoftware
Responsibilities
Monitor and ensure network uptime and SLA compliance for the global network
Participate in infrastructure projects
Provide network on-site support as required
Maintain, monitor and support enterprise network operations
Act as the second line of support for Network issues and escalation for lower Tier
High and low severity tickets (Incidents, Requests, Problems) triage, troubleshooting, resolution and escalation
Identification and proactive problem management
Resolve internal customer issues and work closely with customers and vendors until resolution
Perform level 2 network support such as configuring switches, routers, and other network devices
Perform advanced troubleshooting and health checks, configuration modification, and upgrades
Vendor management, cooperation and escalation for ISP's and OEM's to support the infrastructure
Lead configuration of SolarWinds and other tools for network operations/monitoring
Follow network configuration and design principles
Support processes and procedures automation for network operations
Document and publish approved KB articles, work instructions and procedures for internal reference
Willing to work in multi-national team and 8x5 operation in the follow the sun model
Participate in the periodic weekend on-call and ad-hoc weekend or after hours activities
Qualification
Required
Bachelor's degree or equivalent combination of education and related work experience
Proven experience as a Network Operations T2 team member or in a similar role, with strong focus on WIFI infrastructure and observability
Industry knowledge and hands on experience of ServiceNow and ITIL process to understand Incidents, Requests, Problems & Change processes
Hands on experience in troubleshooting complex wireless networks (standards, security, radio placement, etc). Cisco Meraki and Juniper MIST
Demonstrable experience in supporting global network infrastructure (troubleshooting, operations, configurations) and OSI layers
Advanced knowledge and experience of routing and switching protocols (OSPF, BGP, STP, VLAN, etc.) and network hardware (switches, routers, firewalls, load balancers etc.) Juniper/Cisco/Palo Alto/F5 preferred
Multi-Year hands-on experience in production network configuration changes and troubleshooting
Experience in use of packet capture tools such as Wireshark
SolarWinds network monitoring experience for large global network (LAN/WAN)
Intermediate understanding of security best practices concerning all aspects of the network (PAN Firewalls, Cisco ISE, Global Protect, SSL, IPsec, Dot1x)
Possess excellent English verbal and writing skills
Benefits
Employee Assistance Program
Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
Company
Equinix
Equinix is an internet company that provides data center services for companies, businesses, and organizations.
Founded in 1998
10001+ employees
H1B Sponsorship
Equinix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (113)
2024 (157)
2023 (117)
2022 (121)
2021 (179)
2020 (122)
Funding
Current Stage
Public CompanyTotal Funding
$4.27BKey Investors
Elliott Management Corp.Crosslink Capital
2025-11-19Post Ipo Debt· $499.92M
2025-07-22Post Ipo Equity
2025-03-17Post Ipo Debt· $374.96M
Leadership Team
Adaire Fox-Martin
Chief Executive Officer & President
Keith Taylor
Chief Financial Officer
Recent News
2026-01-25
Company data provided by crunchbase