Compass Group USA · 22 hours ago
SENIOR SERVICENOW DEVELOPER
Georgia, United States
Full-time
Onsite
Mid, Senior Level
$130K/yr - $140K/yr
3+ years expCompass Group USA is the data and artificial intelligence engine of Compass Group North America, focused on delivering custom solutions for the food service and hospitality industry. The Senior ServiceNow Developer will be responsible for building and maintaining controller flows, developing catalog items, and supporting integrations within the ServiceNow platform.
AdviceFood and BeverageHospitalityProfessional Services
Responsibilities
Build and maintain controller flows and reusable subflows for multi‑step vendor processes (approvals, tasks, pre/post‑integration steps)
Develop catalog items, client scripts, and script includes; keep forms and MRVS logic clear and maintainable
Design and support REST/S3 integrations (payload creation, status checks, work notes, retries)
Work with large inbound data sets—map, coalesce, and govern data as it lands in ServiceNow
Implement robust error handling and validation; read logs, trace failures, and fix root causes
Model and use key data relationships (vendor, contracts, approval steps, hierarchy, category codes)
Demo your work to stakeholders; build quick POCs when we need to test an approach
Collaborate in Agile ceremonies; refine stories, meet acceptance criteria, and iterate quickly
Support UAT—prep data, triage issues, and close feedback loops with admins and fulfillers
Partner with platform admins and project leadership to keep releases smooth and predictable
Qualification
Required
3–5 years hands‑on ServiceNow development with Flow Designer, -flows Approvals, Catalog Items, Client Scripts, and Script Includes
Experience working with custom scoped applications, ACLs, Client Scripts, Business Rules
Familiar with OOTB functionality and knowing when to configure the application vs customize it
Knowledge on ServiceNow best practices and platform principles
Experience with IT Service Management (ITSM), Customer Service Management (CSM), SPOKE/Integration Hub
Proven experience integrating ServiceNow with external systems (REST/S3) and handling payloads end‑to‑end
Comfortable working with data governance concepts and inbound data patterns (import sets, transforms, coalesce)
Strong debugging instincts—know where to look, how to log, and when to fail fast
Clear communicator who can explain trade‑offs to non‑developers and keep stakeholders aligned
Experience working in Agile (stories, acceptance criteria, iteration cycles) and supporting UAT
ServiceNow Certified System administrator (required)
Preferred
ServiceNow Certified Application Developer (preferred)
Familiar with ITIL and Service Management processes
Any agile training and/or certificate
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Company
Compass Group USA
Compass Group is redefining the food and facility services landscape with innovation and passion through the lens of what’s next.
10001+ employees
H1B Sponsorship
Compass Group USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (45)
2023 (49)
2022 (39)
2021 (26)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Peter Fetherston
CEO - Business & Industry Sector
Minit Gupta
CFO, Business and Industry Sector
Recent News
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