NorthMark Strategies · 16 hours ago
Director, HPCC Operations & Infrastructure Programs
Spartanburg, SC
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expNorthMark Strategies is a company focused on advancing high-performance computing and cloud infrastructure. The Director of HPCC Operations & Infrastructure Programs is responsible for managing the programmatic backbone of HPCC operations, ensuring compliance with governance standards and performance management across various operational programs.
AdviceFinancial ServicesVenture Capital
No H1B
Responsibilities
Establish, maintain, and continuously improve the HPCC Operations & Infrastructure Program Governance Framework, ensuring alignment with Owner policies, contractual requirements, and regulatory expectations
Define and enforce governance standards across all operational programs, including cadence, documentation, decision authority, escalation paths, and auditability
Ensure all programs are structured, actively used, and behavior-driving—not static documentation
Coordinate and facilitate governance forums, operational reviews, and leadership checkpoints
Own the contract governance model for all outsourced operations and infrastructure service providers
Track, verify, and report compliance with contractual deliverables, SLAs, KPIs, and performance obligations
Ensure service-provider performance is measured objectively, documented rigorously, and communicated transparently
Identify performance gaps, risks, and trends; escalate and support corrective action plans as required
Serve as a central coordination point between legal, finance, operations, and service providers for contract performance matters
Design, maintain, and publish a comprehensive performance management framework for HPCC operations and infrastructure
Own KPI definitions, metric integrity, data quality, and reporting standards
Develop executive-ready dashboards and scorecards that provide real-time visibility into:
Operational performance
Contract compliance
Risk posture
Readiness and resilience
Ensure metrics drive decision-making, accountability, and continuous improvement—not just reporting
Serve as steward of the Owner’s Operations & Infrastructure Playbook, ensuring SOPs, MOPs, EOPs, RACI matrices, site rules, QA/QC logs, and governance artifacts are current, controlled, and accessible
Ensure documentation standards are consistently applied across all teams and providers
Coordinate readiness reviews, audits, and formal assessments to preserve operational integrity
Capture lessons learned and institutionalize improvements into programs and standards
Act as the central integration point across HPCC operational and infrastructure domains, including:
Mission-Critical MEP Operations and Power Infrastructure
White Space and Liquid Cooling Operations
EH&S, Physical Security, Asset Management, and Owner SMEs
Ensure departments operate in alignment, with clear interfaces and no overlap or ambiguity
Drive structured communication across departments to maintain clarity, consistency, and shared situational awareness
Support commissioning-to-operations and project-to-steady-state transitions through disciplined program controls
Analyze operational and performance trends to identify opportunities for program, process, and governance improvement
Partner with operational leadership and EH&S to reinforce a culture of safety, discipline, and accountability
Help mature the HPCC operating model as the site scales, technologies evolve, and operating conditions change
Institutionalize “how we operate” across the organization
Qualification
Required
10+ years of experience in operations, infrastructure programs, facilities governance, or complex industrial environments
Demonstrated experience operating within outsourced or hybrid service delivery models
Strong understanding of contract governance, SLAs, KPIs, and performance management frameworks
Proven ability to operate effectively with executive leadership and present confidently at the senior level
Exceptional organizational, analytical, and communication skills
Proficiency with CMMS platforms, Smartsheet, Power BI (or equivalent), and structured reporting systems
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred
PMP, PgMP, ITIL, or similar certification preferred
Benefits
Company-Paid Lunch Stipend: Lunch is provided via GrubHub
Company-Paid Benefits: 100% Employer-Paid Medical in our High Deductible Health Plan, Dental and Vision benefits for employees and their families, 16 weeks of Paid Parental Leave, Employee Assistance Program, Life insurance, Short-Term Disability and Long-Term Disability
401(k): Company will match 100% of your contributions up to 6%
Optional Employee-Paid Benefits: Medical insurance in our PPO plan and a variety of other benefits such as Health Savings Accounts (with Company Contribution!), Flexible Spending Accounts, Supplemental Life Insurance, Wellhub and more.
Time Off: 25 days of Paid Time Off plus 12 company holidays
Company
NorthMark Strategies
NorthMark Strategies is a multi-strategy investment firm managing diverse portfolios and offering advisory services across sectors.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase