The Judge Group · 17 hours ago
Desktop Support Specialist
Englewood, CO
Contract
Onsite
Entry, Mid Level
$33/hr - $33/hr
2+ years expThe Judge Group is seeking an IT Support Technician II to provide onsite desktop support and end-user assistance. This role involves troubleshooting hardware and software issues, managing IT incidents, and ensuring customer satisfaction.
E-LearningInformation TechnologyProfessional Services
Hiring Manager
Athul Mishra
Responsibilities
Perform setup, configuration, troubleshooting, repair, and break/fix for computers, peripherals, and related IT equipment
Execute moves/adds/changes and assist with integration of new and existing technologies
Provide basic network support to ensure connectivity for desktops and networked devices
Perform preventative maintenance on IT hardware and audio‑visual conferencing systems
Deliver exceptional customer service with a strong focus on end‑user satisfaction
Manage and resolve IT incidents and service requests; escalate to upper-tier IT teams as needed
Track, update, prioritize, and close tickets using the IT Service Desk ticketing system
Support IT department policies, procedures, and documentation efforts
Assist in creating and maintaining site-specific IT systems documentation
Qualification
Required
Strong customer service mindset with a drive for quality results
Excellent written and verbal communication abilities
Ability to understand business/user needs and translate them into technical solutions
Basic knowledge of: Computer hardware, Printers & peripherals, Networking fundamentals, Drivers & OS-level troubleshooting, Software installation & support
Strong troubleshooting skills across common hardware/software environments
Team-oriented with the ability to collaborate and share knowledge
Associate's Degree in a related field and 2+ years of relevant IT support experience
OR equivalent relevant experience in lieu of degree
Higher education may substitute for experience where applicable
Company
The Judge Group
Results through the Power of Experience.
1001-5000 employees
H1B Sponsorship
The Judge Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-14IPO
Leadership Team
Charlton Monsanto
Executive Vice President of Integrated Services and Innovation
Recent News
Seattle TechFlash
2025-09-12
2025-08-05
The Judge Group
2025-05-07
Company data provided by crunchbase