Toshiba Global Commerce Solutions · 5 hours ago
Software Quality Director — Professional Services (Retail)
Durham, NC
Full-time
Onsite
Director/Executive
10+ years expToshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. They are seeking a Software Quality Director to lead the end-to-end quality strategy and execution for customer-facing programs in the retail sector, focusing on building and scaling modern, automated quality practices.
HardwareInformation ServicesInformation TechnologyPoint of SaleSoftware
Responsibilities
Serve as a high-level quality advisor to customer leadership (e.g., VP/Director of IT, Operations, Store Systems), aligning on success metrics, risks, rollout readiness, and operational acceptance criteria
Translate business objectives (store uptime, transaction integrity, associate productivity, inventory accuracy, rollout timelines) into test strategies and release gates
Lead joint customer/internal reviews on quality status, defect trends, go/no-go readiness, and post-release learnings
Define and drive a QA strategy that is anchored in retail business use cases, workflows, and operational scenarios—not just process compliance
Ensure requirements are testable, traceable, and aligned to customer value (e.g., POS flows, promotions, loyalty, back office, device workflows, integrations)
Build practical quality governance that complements Agile delivery while prioritizing operational reliability and measurable outcomes
Incorporate AI to accelerate test design, scenario generation, risk-based prioritization, test data creation, defect clustering, and regression selection
Establish standards to ensure AI-assisted testing is explainable, secure, auditable, and improves coverage/efficiency without sacrificing rigor
Scale automation across UI/API/integration layers; expand continuous testing in CI/CD with clear quality gates
Drive performance, reliability, and scale validation aligned to retail peak periods and store/network variability
Strengthen test environments, test data management, observability, and release readiness playbooks
Lead, mentor, and grow QA leaders and engineers across functional, automated, performance, and systems testing
Embed with delivery teams when needed to model best practices and unblock quality risks
Establish consistent metrics (defect leakage, escaped defects, coverage, cycle time, reliability, customer incidents) and use them to drive improvement
Develop and maintain quality roadmaps aligned to Professional Services program plans and customer rollout waves
Create risk-based test strategies covering functional, integration, system, regression, performance, usability, and operational readiness
Author/review lifecycle deliverables: customer-facing quality plans, test reports, traceability, release readiness criteria, and risk assessments
Ensure defect management discipline: triage, prioritization aligned to business impact, and closure transparency
Partner with Security to incorporate cybersecurity and risk assessments appropriate for retail deployments
Own the quality tooling ecosystem: requirements/test management, CI pipelines, reporting dashboards, and test environments
Qualification
Required
Bachelor's degree (or higher) in Computer Science, Electrical Engineering, or equivalent experience
10+ years in software quality assurance / quality engineering, including automation and test strategy ownership
8+ years leading teams/managers; demonstrated ability to scale practices across multiple initiatives
Strong customer-facing leadership experience—able to communicate with and influence customer executives and internal senior leaders (SVP/CTO-level)
Proven ability to drive quality based on business use cases, requirements clarity, and operational workflows
Experience delivering B2B and/or B2C software in production environments with uptime and performance expectations
Expertise with SDLC tooling (requirements, CI/CD, test management, defect tracking) and metrics-driven quality management
Excellent communication skills (written and verbal); able to produce clear customer-ready plans and executive updates
Preferred
Retail domain experience (POS, payments, promotions, loyalty, store systems, peripherals, integrations)
Hands-on experience applying AI/ML tools to testing (scenario generation, risk prioritization, regression optimization, defect analytics)
Programming/scripting experience (e.g., Python, JavaScript, Java, C#) and modern automation frameworks
Experience in regulated/validated environments and traceability documentation (a plus, not required)
Benefits
Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days
Company
Toshiba Global Commerce Solutions
Toshiba Global Commerce Solutions is a supplier of POS systems.
1001-5000 employees
H1B Sponsorship
Toshiba Global Commerce Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (34)
2023 (28)
2022 (50)
2021 (32)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Rance Poehler
Global President & CEO, Board Member
Todd Regelsberger
Chief Financial Officer
Recent News
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