Jobs via Dice · 11 hours ago
Senior Oracle CRM Consultant
San Jose, CA
Full-time
Onsite
Senior Level
5+ years expDice is the leading career destination for tech experts at every stage of their careers. Our client, Ravh IT Solutions, is seeking a highly motivated and experienced CRM Lead to oversee the development, implementation, and management of customer relationship management strategies.
Computer Software
Responsibilities
Oversee the development, implementation, and management of customer relationship management strategies
Create detailed functional and technical documentation
Manage projects in cross functional enterprise environments
Qualification
Required
5 Years of CRM Leadership or consulting role with Oracle Service cloud (Fusion)
Solid understanding of Customer service operations and CRM/ Contact center best practices
Strong communication, stakeholder management and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross functional enterprise environments
Preferred
ORACLE CERTIFICATIONS - ORACLE B2B Service certified
Familiarity with scripting, Javascript, PHP in oracle service cloud
Experience with Genesys Cloud will be an added advantage
Experience with middleware and integration tools like Mulesoft, oracle integration cloud
Understanding of customer experience analytics and reporting
E.g Oracle Bi and Genesys Reporting
Company
Jobs via Dice
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase