NinjaTrader · 12 hours ago
Specialist, Arena Operations
Chicago, IL
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $75K/yr
2+ years expNinjaTrader is an industry-leading trading platform and futures broker dedicated to empowering traders. The Specialist, Arena Operations role focuses on enhancing the operational foundation of Arena competitions, ensuring smooth execution and high-quality experiences for traders.
FinTechSoftwareTrading Platform
Responsibilities
Set up, configure, and launch Arena competitions, including scheduling, approvals, and pre-launch validation
Manage competition readiness: trader communications, daily monitoring, tracking issues, and coordinating with partner teams
Support recurring competitions and assist with larger events like Arena Cup
Partner with Marketing to ensure timely delivery of creative assets, email journeys, and promotional visibility
Track participation metrics, trader engagement, and support needs throughout each competition
Process and reconcile payouts through the third-party fulfillment vendor
Verify winner eligibility and payout accuracy using internal tools and competition data
Maintain clean fulfillment logs, resolve anomalies, and coordinate with Finance to finalize payments
Keep documentation and payout records organized and accessible for stakeholders
Work with Customer Support, Finance, Product, Marketing, and Data to keep all stakeholders aligned on timing, deliverables, and trader communication needs
Communicate updates clearly, surface blockers early, and keep teams informed as competitions progress
Support retros and share operational insights that improve future competition execution
Maintain accurate competition records and status trackers
Prepare post-competition summaries and contribute to operational improvements and SOP updates
Support data integrity efforts and coordinate with Data on reporting updates
Qualification
Required
2–4 years of operations, program coordination, events, customer-facing technology, or similar execution-heavy experience
Strong follow-through, accuracy, and ability to manage competing deadlines
Experience coordinating across teams (e.g., Marketing, Product, Finance, Support)
Comfortable using tools and data to verify accuracy, track progress, and surface issues
Clear written and verbal communication skills
Ability to work independently, stay organized, and problem-solve in fast-moving environments
Must have worked in your current NinjaTrader position for at least 6 months
Preferred
Familiarity with trading platforms, market products, or active trader workflows preferred but not required
Detail-oriented with a strong operational mindset
Someone who enjoys owning repeatable processes and keeping execution clean and reliable
Calm under pressure and energized by managing all the moving parts of live programs
Curious about trader behavior and how competitions create engagement
Benefits
401K plan through ADP under which the company will match up to 3.5% of employee contributions
Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more)
7 Paid Holidays Annually + 5 Conditional Holidays Annually
1 Service Day Annually
401k with 3.5% Company Match
Paid Parental Bonding Leave
Health, Vision, Dental Coverage
Life and Disability Insurance Covered 100% by NinjaTrader
Company
NinjaTrader
NinjaTrader provides trading software and brokerage services for futures, forex, and equities markets.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Long Ridge Equity Partners
2025-03-20Acquired
2020-01-06Private Equity
Leadership Team
M
Martin Franchi
Chief Executive Officer
Ryan Pitylak
Executive Vice President of Growth
Recent News
Fintech News Malaysia
2026-01-16
2026-01-16
2026-01-13
Company data provided by crunchbase