Alliance CAS · 21 hours ago
Dispute Resolution Account Specialist
United States
Full-time
Remote
Mid LevelAlliance CAS is a company focused on managing community associations and their financial needs. They are seeking a Dispute Resolution Account Specialist to review, investigate, and resolve disputed homeowner assessment accounts, ensuring compliance with regulations and effective communication with homeowners and internal stakeholders.
PaymentsReal EstateResidential
Responsibilities
Review and investigate disputed homeowner accounts to ensure accuracy, completeness, and compliance with applicable federal, state, and local regulations
Validate debts by gathering, reviewing, and providing required documentation, including account statements, billing histories, and proof of ownership
Conduct legal and accounting due diligence prior to validating collection files and determining next steps
Review and update account histories to ensure all relevant information is accurate and properly documented in the system of record
Respond to dispute inquiries promptly via phone, email, and written correspondence, maintaining clear, professional, and empathetic communication
Explain account details, balances, dispute findings, and supporting documentation in a clear and understandable manner
Handle homeowner questions or concerns related to disputed balances with a solutions-oriented approach
Escalate complex, legal, or unresolved disputes to management or appropriate departments as needed
Communicate with owners and internal stakeholders to resolve disputes efficiently and accurately
Negotiate and enroll homeowners in payment plans or settlement agreements in accordance with company guidelines and community association requirements
Audit payment plans to ensure compliance and timely payments; follow up as needed to support resolution
Accurately document all communications, actions taken, and resolutions
Ensure all dispute resolution and collection activities comply with applicable regulations, including the Fair Debt Collection Practices Act (FDCPA) and HOA assessment collection laws
Adhere to all company policies and procedures
Stay informed of changes in laws, regulations, and best practices related to collections and dispute resolution
Collaborate with Collections, Disputes, and other internal teams to resolve complex or escalated disputes
Provide backup and support to team members as needed to meet service level agreements (SLAs)
Participate in team meetings, process improvement initiatives, and special projects as assigned
Special projects as assigned by supervisor
Qualification
Required
Prior experience in collections, dispute resolution, customer service, or accounts receivable
Strong verbal and written communication skills with professional phone and email etiquette
Detail-oriented with excellent organizational and documentation abilities
Strong analytical and problem-solving skills
Ability to manage multiple accounts, deadlines, and priorities in a fast-paced environment
Comfortable handling sensitive financial information with confidentiality
Proficiency with CRM/collections systems and Microsoft Office Suite (Word, Excel, Outlook)
Ability to work independently with a high degree of ownership while contributing effectively to a team environment
Preferred
Bachelor's degree in office administration, business, or a related field
Experience with property management and community associations
Bilingual
Company
Alliance CAS
Alliance CAS is a collection agency that provides association collection services.
Founded in 2008
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michael Bodner
Chief Executive Officer
Company data provided by crunchbase