GEICO · 19 hours ago
Commercial Claims Unit Manager
Richardson, TX
Full-time
Onsite
Mid, Senior Level
$90K/yr - $125K/yr
2+ years expGEICO is a leading insurance company dedicated to providing quality coverage to millions of customers. They are seeking a dynamic Commercial Claims Unit Manager to lead and develop teams within their commercial claims organization, focusing on delivering exceptional customer service and driving team performance.
Auto InsuranceFinancial ServicesGovernmentInsuranceInternetMobile
No H1B
Responsibilities
Lead, mentor, and inspire a team of commercial claims associates to deliver exceptional service that delights our customers and builds their trust
Leverage your prior commercial leadership expertise to guide team members in resolving complex customer inquiries and claims
Personalize your leadership approach to develop team members’ skills, fostering their growth and ensuring they consistently exceed customer expectations
Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention
Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service
Address escalated customer concerns with professionalism and empathy, modeling GEICO’s dedication to service excellence
Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance the customer experience
Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge
Qualification
Required
Bachelor's or Associate's degree with 2+ years of commercial auto or trucking (preferred) claims supervisory experience or a minimum of 4 years commercial auto or trucking (preferred) claims supervisory experience in lieu of a degree (high school diploma or equivalent required)
Must hold an active Insurance Adjusters License and ability to obtain/maintain additional licenses as needed
Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment
Strong results orientation, with a history of meeting or exceeding performance goals
Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations
Ability to analyze data and metrics to inform decision-making and improve customer outcomes
Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence
Benefits
Comprehensive healthcare and well-being support available on Day 1.
401(k) Match: From day one, you’ll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately.
Access GEICO’s industry-leading training programs and development opportunities:
Licensing and continuing education at no cost to you.
Leadership development programs and hundreds of eLearning courses to enhance your skills.
Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
Company
GEICO
GEICO, Government Employees Insurance Company, has been providing affordable auto insurance since 1936. It is a sub-organization of Berkshire Hathaway.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown1996-01-01Acquired
Leadership Team
Todd Combs
Chairman, President, and Chief Executive Officer
Clayton Johnson
Sr. Director of Product Management
Recent News
2026-01-24
Company data provided by crunchbase