Adtran · 5 hours ago
Customer Success Manager
Huntsville, AL
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expAdtran is expanding its team and is looking for a Customer Success Manager to manage a portfolio of 10-30 SaaS customers. The role involves analyzing customer activity, establishing relationships, and working cross-functionally to drive product adoption and customer success.
SoftwareVideo
Responsibilities
Analyze customer activity to identify and determine metrics to ensure that customers are leveraging our products effectively and finding value in our services
Monitor and identify usage trends to uncover risks and support greater adoption rates
Establish and maintain customer relationships to drive upgrade revenue through increased product adoption and usage
Become an expert in the products available to our customers and have the ability to educate customers on the use and benefit of our products
Work cross-functionally with Sales, Product Development, and Services teams to share customer insights to develop new value propositions, build awareness, and reveal expansion opportunities
Partner with sales team to ensure a smooth transition and onboarding experience
Other projects and tasks may be assigned to accommodate the changing needs of the department and the Company
Qualification
Required
Bachelor's Degree (B.S./B.A.) or equivalent experience required
8-12 years of related experience required
5 years of experience working directly with customers
Proven ability to grow enterprise accounts
Strong business acumen and communications skills when working with customers
Strong customer service skills
20% travel is expected in this position to support ADTRAN's Sales objectives
Preferred
Master's degree
Familiarity with existing ADTRAN SaaS products
Company
Adtran
ADTRAN designs, manufactures, markets, and services network access solutions that enable voice, data, video, and Internet.
1001-5000 employees
H1B Sponsorship
Adtran has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (6)
2022 (8)
2021 (5)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$201.3M2025-09-17Post Ipo Debt· $201.3M
1994-08-16IPO
Leadership Team
Jeremy Harris
VP, Sales North America
Mark Stalica
Regional Vice President Sales: America's MSO's and Satellite
Recent News
2026-01-22
Morningstar.com
2026-01-22
2026-01-20
Company data provided by crunchbase