National Safety Apparel · 4 hours ago
Customer Experience Specialist
Grove City, PA
Full-time
Onsite
Entry Level
1+ years expNational Safety Apparel is focused on delivering a best-in-class customer-centric experience. The Customer Experience Specialist will provide quotes, process orders, and ensure accurate and timely responses to customer inquiries across various channels.
ApparelFashionLifestyleRetail
Hiring Manager
Kaitlin Murphy
Responsibilities
Deliver a best-in-class, customer-centric experience with every customer interaction across every channel
Communicate clearly and professionally in both verbal and written formats
Accurately process price quotes and orders utilizing various systems
Strive to deliver one-touch resolution for every case handled
Meet and / or exceed all Service Level Agreements (SLA) that are established for each assigned customer
Meet and / or exceed all Quality Service Standards as established by Customer Experience
Meet and / or exceed all Performance Metrics as established by Customer Experience
Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers
Understand and effectively use applicable technology as required by the business
Maintain a positive, empathetic, and professional demeanor toward internal and external customers
Up-sell and cross-sell products, offering alternatives to customers when appropriate
Cross-functional collaboration to ensure all customer needs are met
Provides coaching and assistance to the team as necessary
Other duties as assigned
Qualification
Required
High school diploma or Equivalent
1-3+ year(s) customer service experience
Intermediate or higher skill level in Microsoft Outlook, Excel, and Word
Experience in business software – ERP, order entry software, CRM preferably Salesforce
Performs well under pressure
Technophile
Team-Oriented
Listening
Problem-Solving
Time Management
Flexible
Highly Organized
Detail-Oriented
Reliable
Highly Engaged
Professional Communication (written & verbal)
Coachable
Empathetic
Long periods of sitting or standing at an individual workstation
Heavy computer work
Daily work in a temperature-controlled office environment
Must be able to stand/sit for the duration of the workday
Preferred
Associate's Degree or higher
1-3+ year(s) customer service experience
Company
National Safety Apparel
National Safety Apparel is an apparel and fashion company specializing in protective apparel for industry workers.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-05-21Acquired
Leadership Team
Jay P. Bhatt, Global Business Strategy
Chief Financial Officer
Sal Geraci
Chief Operating Officer (COO)
Recent News
peprofessional.com
2025-10-25
Mergers & Acquisitions
2025-10-24
Company data provided by crunchbase